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Salesforce Salesforce-Contact-Center Exam Dumps - Actual Questions Answers


Salesforce-Contact-Center practice test questions answers

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Salesforce-Contact-Center Questions and Answers

Question # 1

Your design specifies dynamic greetings in email templates based on customer data. Which Salesforce feature enables this personalization?

A.

Custom Apex code to programmatically insert customer data into email templates.

B.

Merge fields in email templates linked to specific object fields containing customer information.

C.

Process Builder sequences dynamically updating and inserting personalized data into email content.

D.

Einstein Content Recommendations suggesting relevant templates and content based on customer data.

Question # 2

Validating business processes involves testing workflows and flow logic. Which tool helps with this?

A.

Monitoring case history and chat transcripts within Salesforce to review process actions and outcomes.

B.

Utilizing Flow Debugger tool to visualize execution steps, identify errors, and optimize flow processes.

C.

Conducting user testing sessions with agents to gather feedback on the process experience and effectiveness.

D.

All of the above, offering complementary perspectives for analyzing and refining business process functionality.

Question # 3

The customer aims to automate repetitive case escalation processes. Which feature can streamline this?

A.

Workflow Rules

B.

Entitlements

C.

Field History Tracking

D.

Queues

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