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Exin ITIL-F Exam Dumps - Actual Questions Answers

ITIL Foundation

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  • Last Update: Dec 22, 2024
  • Questions: 324 questions
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ITIL-F Questions and Answers

Question # 1

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A.

Event management, incident management, problem management, request fulfilment, and access management

B.

Event management, incident management, change management, and access management

C.

Incident management, problem management, service desk, request fulfilment, and event management

D.

Incident management, service desk, request fulfilment, access management, and event management

Question # 2

Which of the following is NOT an objective of service transition?

A.

To ensure that a service can be managed, operated and supported

B.

To provide training and certification in project management

C.

To provide quality knowledge and information about services and service assets

D.

To plan and manage the capacity and resource requirements to manage a release

Question # 3

Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

A.

Service design

B.

Service transition

C.

Continual service improvement

D.

Service operation

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