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Salesforce ADM-261 Exam Dumps - Actual Questions Answers


ADM-261 practice test questions answers

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  • Last Update: Nov 17, 2024
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ADM-261 Questions and Answers

Question # 1

The Support Manager at Universal Containers has determined that there are five common case types that arealways resolved during the first call. Additionally, the support manager noticed that support agents are sending similar emails to the customer for each case.

Which three solutions can a consultant implement to minimize the time it takes a support agent to create emails for these cases?

A.

Implement Quick Text

B.

Enable the Support Process for default email templates

C.

Implement Macros

D.

Implement Email-To-Case

E.

Enable the support setting for default email templates

Question # 2

Universal Containers (UC) wants to implement Service Cloud using Agile methodology. How should the consultant recommend delivering a successful implementation?

A.

set a cutoff date of 1.5 months before user acceptance testing for any change requests.

B.

Generate continuous feedback from the project team, and adjust the requirements and deliverables accordingly.

C.

Deliver the entire project simultaneously so as to present UC with a completed solution.

D.

Schedule a meeting with the UC executives at the start of the project to generate all the requirements.

Question # 3

Universal Containers purchased Knowledge and would like to implement it as soon as possible. What approachshould a consultant recommend?

A.

Activate Knowledge One within the Salesforce Console for Service.

B.

Create a Knowledge Visualforce component on the case detail page.

C.

Activate Knowledge One on the case detail page.

D.

Create a Knowledge Visualforce component within the Salesforce Console for Service.

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