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Service-Cloud-Consultant practice test questions answers

Salesforce Service-Cloud-Consultant Exam Dumps - Actual Questions Answers

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Service-Cloud-Consultant Questions and Answers

Question # 1

Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a

billing problem. The following considerations need to be taken into account:

* Billing data is stored in an external system containing over 20 million records.

* Only the finance department has direct access to the billing system.

Which solution should a consultant recommend?

A.

Create a custom tab that displays a search page from the billing system.

B.

Integrate payment data into Salesforce from the billing system using custom objects.

C.

Configure Salesforce Connect and External Objects to the billing system.

Question # 2

The call center manager at Universal Containers wants to generate daily reports to monitor agent productivity trends.

Which primary object should a consultant select to create a new Omni-Channel report type?

A.

Agent Detail

B.

Agent Work

C.

Assigned Work

Question # 3

The service team members at Cloud Kicks (CK) are struggling to collaborate with each other on Cases. CK also uses Slack internally.

What should the consultant recommend?

A.

Enable and configure Swarming in Slack.

B.

Create a case team workspace in Slack.

C.

Configure a case notification Slackbot.

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Related Certification Exams

Salesforce Service-Cloud-Consultant Exam Dumps FAQs

1. What is the Salesforce Service-Cloud-Consultant Salesforce Certified Service cloud consultant (SU24) exam certification?

The Salesforce Service-Cloud-Consultant Salesforce Certified Service cloud consultant (SU24) exam certification is a credential that validates the ability of candidates to design and implement maintainable and scalable Service Cloud solutions that meet customer business requirements and contribute to their long-term success.

2. What are the prerequisites for taking the Salesforce Certified Service cloud consultant (SU24) exam?

While no formal prerequisites exist, solid experience with Salesforce fundamentals and Service Cloud features is crucial. Consider certifications like Salesforce Administrator or hands-on experience managing Service Cloud implementations.

3. What is the format of the Service-Cloud-Consultant Salesforce Certified Service cloud consultant (SU24) exam?

The Salesforce Service-Cloud-Consultant Salesforce Certified Service cloud consultant (SU24) exam certification consists of 60 multiple-choice questions and lasts for 105 minutes.

4. Who should pursue the Salesforce Certified Service cloud consultant (SU24) certification?

This certification is ideal for aspiring or existing professionals aiming to:

  • Elevate their Service Cloud knowledge and skills
  • Design and implement top-notch customer service solutions
  • Boost career opportunities in Service Cloud consulting or administration
  • Demonstrate expertise to potential employers

5. What is the passing score for the Salesforce Service-Cloud-Consultant Salesforce Certified Service cloud consultant (SU24) exam?

The passing score for the Salesforce Service-Cloud-Consultant Salesforce Certified Service cloud consultant (WI24) exam certification is 65%.

6. What is the cost of the Salesforce Service-Cloud-Consultant Salesforce Certified Service cloud consultant (SU24) exam?

The cost of the Salesforce Service-Cloud-Consultant Salesforce Certified Service cloud consultant (SU24) exam certification is $200 plus applicable taxes as required per local law.

7. What topics are covered in the Salesforce Service-Cloud-Consultant Salesforce Certified Service cloud consultant (SU24) exam certification?

The Salesforce Service-Cloud-Consultant Salesforce Certified Service cloud consultant (SU24) exam certification covers the following topics: Industry Knowledge Service Cloud Solution Design Service Cloud Solution Architecture Service Cloud Data Management Service Cloud Integration Service Cloud Analytics

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