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ITIL ITIL-4-Specialist-High-velocity-IT Exam Dumps - Actual Questions Answers


ITIL-4-Specialist-High-velocity-IT practice test questions answers

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ITIL-4-Specialist-High-velocity-IT Questions and Answers

Question # 1

An organization wants to introduce a new service. There are many teams that will contribute to the design, development and transition of the service.

Which approach should the organization follow when creating a value stream for this new service?

A.

Create one value stream for the entire project, to enable an end-to-end, holistic vision of the service

B.

Create separate value streams for practices, people, tools and suppliers, to ensure that the 'four dimensions' are considered equally

C.

Create separate value streams for every project phase, to ensure that each milestone is achieved using agile techniques

D.

Create one value stream for each team, to allow the teams to focus on their different objectives

Question # 2

A customer usually has good control of a service provider in terms of achieving service levels, but often struggles to

assess service value

Which level of service relationship maturity does this situation describe?

A.

Cooperative relationship

B.

Basic relationship

C.

Managed relationship

D.

Partnership

Question # 3

An organization works in a highly regulated industry. A new regulation has been introduced that requires additional information to be recorded about users each time the service desk logs an incident in the service logging tool. They want to put controls in place to ensure that the regulation is followed.

Which is the BEST approach?

A.

Ensure that the service desk staff are aware of the new regulation and let them decide what data to record and produce reports when requested

B.

Update the logging tool to ensure that all fields must be completed for every incident record, and produce daily reports of all service desk activity

C.

Ensure that the service desk staff are aware of the new regulation, and continue to use existing reports of service desk activity

D.

Update the logging tool to ensure that the minimum data required by the regulation is always recorded, and report on any deviations

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