VERISMF VeriSM Foundation Questions and Answers

Business owns service management.

IT owns service management.

Service management is outsourced to a third-party supplier.

Service management is owned across the whole organization.

Via delegation from owners to a governing body, who authorize organizationalcapabilitiesto take actions to create and support the outcomes to consumers.

Via good planning in the higher levels of the organization, where it is critical that there is a clearly stated mission and vision with key objectives defined.

Via organization-wide gatherings once or twice a year, where owners/stakeholders present the mission, vision and objectives, and take feedback from employees.

Via performance contracts between an employee and his or her manager, making everybody responsible for part of the strategy.

To address activities and supporting outcomes that relate to the design of a product or service

To ensure the product or service is available for consumption

To react to service issues, inquiries and requests from the consumer

To take the service blueprint and perform build, test and implement activities under change control