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SDM_2002001030 SDM Certification - PS NSOP Questions and Answers

Questions 4

Which statements BEST describes Network Operations in NSN?

Options:

A.

Network Operations is Operations & Maintenance of the Network.

B.

Network Operations is the Maintenance of the Network performed as a subset of the Operations Lifecycle.

C.

Network Operations is Optimisation, Planning and Maintenance of the Network.

D.

Network Operations is the delivery of full Outsourcing Services for a Network.

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Questions 5

In an NSN outsourced contract, which set of contractual exemptions regarding matters out of the control of NSN should be recommended?

Options:

A.

- Performance degradation caused by matters not approved by NSN

- Network downtime caused by Maintenance

- Issues due to misalignment of the customers third party SLA's to NSN's contractual SLA's

- Performance/Capacity limitations arising caused by special holidays

B.

- Performance degradation caused by matters not approved by NSN

- Planned downtime for activities necessary to maintain and optimise the network

- Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's

- Performance/Capacity limitations due to lack of Capex Investment by the operator

C.

- Performance degradation caused by matters not approved by NSN

- Planned downtime for activities necessary to maintain and optimise the network

- Issues due to misalignment of NSN Internal OLA's to NSN's contractual SLA's

- Performance/Capacity limitations arising caused by special holidays

D.

- Performance degradation caused by matters not approved by NSN

- Planned downtime for activities necessary to maintain and optimise the network

- Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's

- Performance degradations caused by subcontractors

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Questions 6

Which team provides the majority of remote support to the GNOC regarding fault fixing?

Options:

A.

Configuration Management.

B.

Field Operations.

C.

Performance Management.

D.

Customer Care back office.

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Questions 7

You are supporting the review of the SLA's and are asked to advise the two 'Exemptions' that will have MOST impact. Which are the 2 with MOST impact?

Options:

A.

Non aligned 3rd Party SLA's & NSN Customer Contract SLA's & Performance/Capacity limitations arising caused by special holidays.

B.

Performance degradation caused by activities not approved by NSN & Planned downtime for activities necessary to maintain and optimise the network.

C.

Planned downtime for activities necessary to maintain and optimise the network & Performance degradations caused by subcontractors.

D.

Planned downtime for activities necessary to maintain and optimise the network & non aligned 3rd Party SLA's & NSN Customer Contract SLA's.

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Questions 8

Which OSS Tool would be used to perform the eTOM defined function of: Fulfilment - Service Activation?

Options:

A.

NetAct Configurator.

B.

NetAct SQM.

C.

Oblicore.

D.

One NDS.

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Questions 9

What functions does the CM team support?

Options:

A.

Supports Network Implementation, Hardware Management, Network set up & Network Operations at engineering meetings.

B.

Supports the Hardware Management, Site Configuration, Configuration Management, Optimization.

C.

Supports Report Management, Measurement Analysis, Fault identification, Fault Resolution.

D.

Supports the Network Planning & Optimisation, Performance Management, Fault Management, Network Operations at Engineering meetings.

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Questions 10

Which are the main CM interfaces?

Options:

A.

FM, PM, NOC management, Field maintenance management, NPO, customer and vendors.

B.

FM, PM, NOC management, Field maintenance management, SM.

C.

PM, NOC management, Field maintenance management, NPO, SM.

D.

FM, Care, NOC management, Field maintenance management, NPO.

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Questions 11

What BEST describe the CM process?

Options:

A.

Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, data management and integrity.

B.

Configuration Management controls all work orders and trouble tickets; manages and controls changes to the network.

C.

Configuration Management manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, analysis of trends in mobile networks.

D.

Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, Trouble Ticket reporting, invoicing.

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Questions 12

What are the key responsibilities for CM Manager?

Options:

A.

Network HW & SW Upgrades Management; Management of the network maintenance; Management of CM personnel; CM tools selection; CM procedure management; Correlation of CM procedures with PM and FM procedures.

B.

SLA SOA content definition; Account Director support; Third party company management; End to End quality of service Management.

C.

Leadership and Management; Network Configuration reporting; Network database maintenance; management of network acceptance and changes; maintenance and development of CM tools; change management procedures and templates; configuration integrity.

D.

CM Procedure Management, CM Team Leadership; CM report creation; Network Planning; HW management.

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Questions 13

After major software upgrade on an RNC in a mobile network, the Performance Mgt Team has analysed the Performance Mgt data and has noticed a trend of call set-up failures, who now needs to be informed with the MOST urgency?

Options:

A.

Network Planning & Optimisation and Care.

B.

Configuration Management and Network Planning & Optimisation.

C.

Configuration Management and Care.

D.

Configuration Management and Fault Management.

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Questions 14

If you determine that one of your stakeholders has high level of power and little interest or involvement in your project, which strategy should be employed in managing that stakeholder?

Options:

A.

Monitor.

B.

Keep satisfied.

C.

Manage closely.

D.

Keep informed.

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Questions 15

The swiftest and MOST effective communications take place among people with;

Options:

A.

the ability to reduce perception barriers.

B.

advanced degrees.

C.

common points of view.

D.

good encoding skills.

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Questions 16

Governance is critical to successful operations. Which statement best describes it according to the Operations Model?

Options:

A.

Governance addresses the complete communication requirements between the Operator/Customer ‘Demand Organization’ and Nokia Siemens Networks; and is based on four levels of relationship.

B.

Governance addresses the complete communication requirements between the Operator/Customer ‘Demand Organization’ and Nokia Siemens Networks; and is based on three levels of relationship.

C.

Governance addresses the complete communication requirements between the CBT and Nokia Siemens Networks; and is based on three levels of relationship.

D.

Governance addresses the complete communication requirements between the CBT and Nokia Siemens Networks; and is based on four levels of relationship.

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Exam Code: SDM_2002001030
Exam Name: SDM Certification - PS NSOP
Last Update: Nov 27, 2023
Questions: 160
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