The business process for an automobile insurance claim consists of the following phases
• Submission The customer contacts a customer service representative (CSR) to file the claim
• Review An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs
• Repair A third party performs the repairs on each vehicle communicating with the adjuster and customer as necessary
• Verification After each vehicle repair, the adjuster closes the claim.
According to Pega best practices which phase can you implement as a child case?