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OmniStudio-Consultant Salesforce Certified OmniStudio Consultant Exam (WI25) Questions and Answers

Questions 4

A consultant is designing a FlexCard for a client. The client wants to customize the look of each element on the FlexCard. What tool should the consultant use to meet the client's requirements?

Options:

A.

Use DataRaptor to customize the look of each element.

B.

Use Integration Procedures to customize the look of each element.

C.

Use the style panel in the FlexCard Designer to customize the look of each element.

D.

Use OmniScripts to customize the look of each element.

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Questions 5

A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.

What is the most efficient solution that the consultant can propose to meet this new requirement?

Options:

A.

Deploy the existing OmniScript to the Community portal using OmniOut.

B.

Embed the existing OmniScript as a reusable component within a new Community OmniScript.

C.

Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.

D.

Duplicate the existing OmniScript and deploy the new script on the website.

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Questions 6

What business problem does DataRaptor solve?

Options:

A.

lt removes the need to code data mappings for data transformations.

B.

It allows developers to create complex API queries declaratively.

C.

It combines multiple steps and processes into a single server call.

D.

It guides humans through a complex business process.

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Questions 7

A business wants to create an OmniScript that allows call center agents to schedule field service appointments with customers. The process needs to retrieve available appointment dates from an external system via a REST A [ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmation should display with rich text and images.

Which three OmniScript elements should be used to meet these requirements?

Choose 3 answers

Options:

A.

Text Block

B.

HTTP Action

C.

Text Area

D.

Select

E.

Multi-select

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Questions 8

A company has an OmniScript that allows agents to schedule service calls. The first step displays the account name, primary contact name, and telephone number to the user for confirmation. On the second step, it displays available appointment slots, which are retrieved from an external service in XML and then transformed into JSON. The following actions are currently used in the OmniScript:

• DataRaptor Extract Action

• HTTP Action

• DataRaptor Transform Action

Following best practices, what can the consultant recommend to reduce processing time?

Options:

A.

Combine these actions into an Integration Procedure

B.

Change DataRaptors to extract single objects

C.

Add conditional views to the OmniScript

D.

Add reusable OmniScripts for each step

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Questions 9

Which three functions are performed by Action elements in OmniScript?

Choose 3 answers

Options:

A.

Display error messages to the user

B.

Get and update data through APIs

C.

Organize data into multiple pages

D.

Send DocuSign emails for signature

E.

Get and update data in Salesforce

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Questions 10

A company has a process that requires minimum age to purchase. Potential customers must fill in an application form. Rather than have someone fill in the entire form and be denied at the end, 2 consultant recommends using an Omniscript that will ask users to input their birthdate. If the user is younger than than 18 years, then the Omniscript needs to display a message stating "You must be 18 years or older to purchase” and also prevent users from continuing. If the user is 18 or older, then the Omniscript should allow them to proceed without any message.

Which two Omniscript components should the using to meet this validation requirement?

Choose 2 answers

Options:

A.

Alert

B.

Calculation

C.

Formula

D.

Messaging

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Questions 11

The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.

Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?

Options:

A.

Pass the process type as an input parameter.

B.

Add more conditional views to branch the OmniScript into logical sections.

C.

Add more Step elements to create shorter pages.

D.

Create a specific OmniScript for each business process.

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Questions 12

A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.

How should the consultant design the FlexCard to meet this requirement?

Options:

A.

Enable the Responsive feature on the Product Name and Model field elements

B.

Enable the Mobile-First feature in FlexCard settings

C.

Create two states, one for mobile devices and another for non-mobile devices

D.

Create two FlexCards, one for mobile devices and another for non-mobile devices

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Questions 13

How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?

Options:

A.

Configure the Save property

B.

Configure a ResumeStep

C.

Use an Integration Procedure

D.

Use a DataRaptor Post Action

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Questions 14

A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.

Which OmniStudio tools should the consultant recommend to meet these requirements?

Options:

A.

Specific FlexCards with Actions for each type of Contact

B.

Multiple OmniStudio Actions that invoke separate OmniScripts

C.

Single FlexCard with an Action to invoke an OmniScript

D.

Single OmniStudio Action that invokes separate Omniscripts

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Questions 15

A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.

Which type of action should the consultant recommend to meet this new requirement?

Options:

A.

Redirect

B.

Event

C.

Navigate

D.

URL

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Questions 16

A company has several customer support departments. Each

department has different case creation processes, but they want to unify

them into a single LWC OmniScript. During the discovery, the consultant

identifies two key requirements:

* Each department has different case fields they need to capture

* If the user cancels the process, they should return to a support

console app

Which two OmniScript features should the consultant recommend to meet

these requirements?

Choose 2 answers

Options:

A.

Enable the Save for Later feature

B.

Set Enable Cancel in Setup

C.

Use Conditional Views on steps for each department

D.

Add a Done action that redirects to the support console

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Questions 17

A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions.

What FlexCard design solution should the consultant recommend?

Options:

A.

Add a menue element and include all the actions

B.

Create a new contact FlexCard for the new actions

C.

Add a flyout to the existing FlexCard

D.

Use a block element to add these new actions

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Questions 18

An insurance agency wants to enable its call center agents to be more efficient when handling customer inquiries. After analyzing patterns in the call logs, the agency discovers that one of the top customer requests is to find out total insurance premiums paid as well as the difference year over year. Agents need to relay this information to the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.

What three OmniScrlpts elements should be used to meet the requirements?

Choose 3 answers

Options:

A.

DataRaptor Extract Action

B.

Email Action

C.

DataRaptor Post Action

D.

Messaging Element

E.

Calculation Action

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Questions 19

A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:

• Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.

• Create a case for an account team member to follow up.

• Email a summary message to the user.

Which OmniScript elements should the consultant recommend to meet these requirements'

Options:

A.

Radio Group, Remote Action, and Messaging Action

B.

Multi-Select, Remote Action, and Email Action

C.

Radio Group, DataRaptor Post Action, and Email Action

D.

Edit Block, DataRaptor Post Action, and Messaging Action

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Questions 20

A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:

• Allow the user to enter contact and address information

• Require the user to enter age, gender, and optionally income bracket

• Compute a discount percentage per product based on the customer data provided

• Save the list of suggested products including discounts

Which three OmniStudio tools should the consultant use to design a solution that meets these requirements?

Choose 3 answers

Options:

A.

OmniScript

B.

Integration Procedures

C.

Calculation Procedures and Matrices

D.

FlexCard

E.

OmniStudio Action

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Questions 21

A consultant needs to design an OmniScript to capture the following information:

• Select one payment method from a list of options

• Enter the address information with autocomplete

• Enter a phone number

Which OmniScript elements should be used to capture this information?

Options:

A.

Radio, TypeAhead, and Telephone

B.

Multi-Select. Address, and Telephone

C.

Checkbox, Geolocation, and Number

D.

Select, TypeAhead, and Number

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Questions 22

A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.

In this scenario, which three FlexCard features should the consultant recommend?

Choose 3 answers

Options:

A.

Actions

B.

Custom Styles

C.

Menu elements

D.

Data tables

E.

Newport Design System

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Questions 23

Which three use cases should be implemented using Calculation Procedures and matrices?

Choose 3 answers

Options:

A.

Use a house's address, size, and age of the building to determine an insurance premium.

B.

Use rules to determine eligible insurance products based on a house's address and age of the building.

C.

Use location and past usage to determine the monthly cost for an energy product.

D.

Use the product color and capacity to determine the price of a product.

E.

Use risk factors for an insured item to determine different insurance product options.

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Questions 24

When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:

• A view with information about a customer account

• A list of contacts and cases associated with the account

• All information should be on one screen

What OmnlStudio tool should be used to meet this requirement?

Options:

A.

Customer IntellView

B.

Lightning Record Page

C.

OmniScript

D.

FlexCards

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Questions 25

An insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiplecopies of the rating or pricing tables.

What is an advantage of calculation procedures that the consultant should highlight in this scenario?

Options:

A.

Allows aggregate functions

B.

Allows text concatenation using algebraic operators

C.

Allows multiple versions that will execute based on when the request is made

D.

Allows AI integration to calculate next best offer using policy attributes

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Questions 26

A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process the following steps:

• Step 1: Enter account name to retrieve account information

• Step 2: Review and edit account information

• Step 3: Select products

• Step 4: Enter payment information

Following best practices, what suggestion should the consultant make to improve the design?

Options:

A.

Remove Step 1 and prefill the account information automatically.

B.

Divide Step 2 into two steps, so each task is distinct.

C.

Use an Edit Block in Step 4 to enter payment information.

D.

Use Multi-select elements in Step 3 for the product list.

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Questions 27

A customer needs to create an OmniScript to capture payment Information. In the first step of the process, it user selects a payment type such as credit card, debit card, or direct bank account payment. Each payment t should display with a different icon. The process should check to see if the customer has any saved payment information of that type, and if there is, no further action is required. If there is no saved payment informatic then the user should be allowed to enter the information, and the process should save It.

Which three OmniScript elements should be used to meet these requirements?

Choose 3 answers

Options:

A.

DataRaptor Transform Action

B.

Select

C.

DataRaptor Extract Action

D.

Radio

E.

DataRaptor Post Action

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Questions 28

A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stake holder of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.

Which two features should the consultant highlight to address IT's concerns?

Choose 2answers

Options:

A.

The FlexCard Wizard

B.

Lightning web components used in FlexCards

C.

Newport Design System used in FlexCards

D.

The FlexCard Designer

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Questions 29

An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information.

Which two pieces of data should the consultant recommend displaying using FlexCards'

Choose 2 answers

Options:

A.

Policies including type, issue date, amount

B.

Terms and Conditions for each policy

C.

Guided troubleshooting process

D.

Customer name, title, phone, email

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Questions 30

A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:

• Start a process to retrieve plan consumption data

• Create a new case

• Open a promotions web page

• Change the SIM card

which combination should the consultant use in designing the solution?

Options:

A.

Custom Event and Redirect URL

B.

OmniScript and Navigate

C.

Event, Navigate and Card

D.

Flyout and OmniScript

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Questions 31

An OmniScript saves data to Salesforce and to an external system. What OmniScript element could save all this data?

Options:

A.

HTTP Action

B.

Integration Procedure Action

C.

DataRaptor Post Action

D.

DataRaptor Transform Action

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Questions 32

In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts,

Choose 2 answers

Options:

A.

To achieve elastic scaling

B.

To retrieve multiple data sources in a single response

C.

To minimize the number of elements to be configured

D.

To separate the user interface from changes in thedata sources

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Questions 33

A company has deployed an OmniScript that is working as designed. During the process, the OmniScript has multiple steps that allow the user to review lists of cases, contacts, quotes, orders, and contracts for an accour

Eachstep uses DataRaptor Extract Actions to retrieve Salesforce data. However, the OmniScript is reaching performance limitations, and the development team warns that they may begin hitting Governor limits.

Which two suggestions should the consultant propose to address this concern?

Choose 2 answers

Options:

A.

Replace the DataRaptor Extracts with DataRaptor Turbo Extracts

B.

Add Limit filter in DataRaptor Extract

C.

Combine the DataRaptors into an Integration Procedure

D.

Add Order By filter in DataRaptor Extract

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Questions 34

An existing OmniScript used to capture and update customer information displays the following information on the same page:

• Name

• Age

• Street

• Last name

• Postal code

• Gender

• State

• Phone

• City

• Country

• Email

Users report that the information displays in no specific order. Users experience errors when filling the information because it is not categorized. The process fails after submission because the mandatory fields are blank.

How can the consultant improve the user experience of the OmniScript?

Options:

A.

Use a template for each category and add custom code for the required validation

B.

Use a Section to break the information and Headline to the title and a required icon in the input

C.

Use a Visualforce Page with the categories, labels, and the required validation

D.

Use Block elements to group and required property checked in some of the inputs

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Questions 35

Agents for an insurance company need to know the current and past weather conditions when creating claims for customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents have access to the information. The FlexCard needs to provide fields extracted from a weather API and an account field from Salesforce.

According to best practice, what data source should be used?

Options:

A.

Streaming API

B.

DataRaptor Extract

C.

REST

D.

Integration Procedure

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Questions 36

A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.

For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description.

In what order should the consultant design the elements of the OmniScript to meet these requirements?

Options:

A.

Radio Input, Date Input, HTTP Action, DataRaptor Post Action

B.

Date Input, Radio Input, HTTP Action, DataRaptor Post Action

C.

HTTP Action, DataRaptor Post Action, Date Input, Radio Input

D.

HTTP Action, Radio Input, Date Input, DataRaptor Post Action

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Questions 37

An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed:

• Enter the company's website

• Enter the account phone number

• Each field should display on a separate line of the page

Which three elements should the consultant include in the OmniScript design solution?

Choose 3 answers

Options:

A.

Number

B.

Text Area

C.

Telephone

D.

Line Break

E.

Text

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Questions 38

what can a DataRaptor Extract do?

Options:

A.

Create data in multiple related objects

B.

Extract data from a spreadsheet

C.

Retrieve data from multiple related objects

D.

Load data from external sources

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Questions 39

Which OmniStudio tool is optimized for performance and minimizes configuration time?

Options:

A.

Integration Procedure

B.

DataRaptor Extract

C.

DataRaptor Turbo Extract

D.

Calculation Procedure

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Questions 40

A company has designed a process that extracts a large amount of data from a Salesforce object. Due to the volume of data that will be retrieved, it is important that Governor limits are not exceeded.

What solution should the consultant recommend?

Options:

A.

DataRaptor Extract with Chaining

B.

DataRaptor Turbo Extract

C.

Calculation Procedure and DataRaptor Turbo Extract

D.

Integration Procedure and DataRaptor Turbo Extract

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Questions 41

A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.

Which two OmniStudio tools should the consultant recommend to meet these requirements'

Choose 2 answers

Options:

A.

OmniStudio Action

B.

Calculation Procedure

C.

Calculation Matrix

D.

DataRaptor Transform

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Questions 42

A business wants to add typeahead functionality to an existing OmniScript. The business wants the user to begin entering the name of a contact in Salesforce. and allow the user to select the contact once it has found a match. Once the contact has been selected, the OmniScript should retrieve the contact's email address for use in a later step of the process.

What data source is needed when using the TypeAhead element?

Options:

A.

HTTP Action

B.

Integration Procedure Action

C.

DataRaptor Post Action

D.

DataRaptor Extract Action

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Exam Name: Salesforce Certified OmniStudio Consultant Exam (WI25)
Last Update: Mar 25, 2025
Questions: 142

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