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GCP-GC-ADM Genesys Cloud Certified Professional - Contact Center Administration Questions and Answers

Questions 4

Which of the Performance views shows real-time data with historical metrics to give you both short term and

long-term views?

Options:

A.

Reports

B.

Dashboards

C.

Dynamic Views

D.

All of the above

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Questions 5

Several people have complained that they try to join a group chat and they can’t find the group in a search. What is the most likely reason?

Options:

A.

The group is in the wrong Organization

B.

Group chat is only available to administrators

C.

The group is set to members only and they are not members of the group

D.

The group is set to public

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Questions 6

Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

Options:

A.

Employee

B.

Master Admin

C.

Genesys Cloud User

D.

Admin

E.

Telephony Admin

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Questions 7

What browsers are supported for use with all Genesys Cloud features? (Choose two.)

Options:

A.

Internet Explorer

B.

Firefox

C.

Chrome

D.

Safari

E.

Opera

F.

Avant

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Questions 8

Put the steps below in the correct order to successfully complete the Calibration process:

1.Evaluate the interactions

2.Discuss the calibration results

3.Record interactions based on Policies

4.Take action on calibration results

5.Select and assign interactions for calibration

Options:

A.

3, 5, 4, 2, 1

B.

3, 5, 1, 4, 2

C.

3, 5, 1, 2, 4

D.

3, 4, 5, 2, 1

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Questions 9

What are callable time sets?

Options:

A.

Callable Time Sets allow you to define calling times for various time zones. Multiple Callable Time Sets can then be associated with a single campaign.

B.

Callable Time Sets allow you to define calling times for various time zones. A Callable Time Set can then be associated with multiple campaigns.

C.

Callable Time Sets provide a way to define your own time zones to associate with a campaign.

D.

Callable Time Sets are used to define when a campaign starts and stops.

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Exam Code: GCP-GC-ADM
Exam Name: Genesys Cloud Certified Professional - Contact Center Administration
Last Update: Feb 17, 2025
Questions: 60

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