An energy company provides electricity to business customers. There are several cost components for electricity.
How would a consultant model these cost components in Energy and Utilities Claud?
During a discovery session, an energy company mentioned they have a high response rate for customer
satisfaction surveys. However, the company has noticed consistently negative feedback about its electric
utility-payment set-up, stating the customer would like to see payment confirmations from their respective
financial institution with payments.
What's one area the consultant should consider for process improvement?
An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?
An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
What two elements need to be defined during the discovery phase of the implementation?
An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?
Two people own one home. They have different preferences for receiving notifications. One wants texts and
emails, while the other prefers emails only. h
How and where can the energy company hold this information?
An energy company runs utility-specific processes in the backend customer information system (CIS) and billing systems with minimal visibility to service agents. The company embarks on a multi-year digital transformation initiative to provide a Customer 360 view to its service agents.
What two licenses should be recommended and mapped in the future state architecture to align with the business vision?
When using IDX Workbench and Google Chrome as the default browser, then migrated OmniScripts, integration procedures, and FlexCards will automatically activate in the target org.
How should a consultant manually configure this automatic activation feature in the system if a different browser is used?
Which Energy and Utilities Cloud component includes asset-based ordering, multi-site orders, bundle
pricing, usage pricing, attribute pricing, and contextual price adjustment rules?
Which two considerations are important for defining the pattern for commodity multi-site external pricing integration for the purposes of
quoting? Choose 2 answers
An energy company wants to show users monthly billed usage information when the user starts the Move Out guided business processes in
Energy and Utility Cloud, The usage information is stored in a third-party system with available APIs.
Which three steps must the consultant complete to achieve the required outcome?
Choose 3 answers
Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?
Choose 2 answers
An energy company is an energy retailer with a global presence. They require a solution that can generate, redline, and manage contracts.
Which of the following Energy and Utilities Cloud solutions can be used?
An energy company implemented Energy and Utilities Cloud and deployed the Utility Self-Serve Portal. The next phase of the implementation includes a requirement to show a consumption history graph on the Self-Serve Portal.
What three things are needed to meet the requirement?
An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites.
How would a consultant meet this business requirement?
4 utility company is going through an extensive digital transformation. They want to use Energy and Utilities Cloud as a unified desktop application for service agents in order to have a 360-degree view of customers and guided processes for common actions. For this, they require
integrations with their customer information system (CIS) and billing systems.
What three common objects are typically part of this Integration?
Choose 3 answers
An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer
service portal that provides customers with a 360-degree view of their energy and utility accounts and
includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?
An energy company is implementing the CPQ module of Energy and Utilities Cloud. The consultant set up
the Advanced Rule on the Order with the Entity Filter type “Qualification.” The filter selects the accounts
with the condition CreatedDate < 365 days.
Which scenario should be executed during the testing phase?
An energy company wants to calculate the estimated monthly amount a customer needs to pay.
How can a consultant configure Energy and Utilities Cloud CPQ to calculate monthly commodity pricing?
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TESTED 12 Mar 2025
