CSFX Customer Service Questions and Answers

Unique sales position.

Unique selling point.

Unique sales pitch.

Unusual service product.

A service employee.

Customer service professional.

A trained salesperson.

A marketing specialist.

Doing things in sequence.

Doing more than one task at a time.

Only for people in busy jobs.

Doing one task and the doing another.

They are more important than external customers.

They are equally as important as external customers.

They are more likely to complain than external customers.

They are more likely to be a returning customer.

Personal disorganisation.

Frequent interruptions.

Excessive socialising.

Being indecisive.

Doing things in sequence.

Doing more than one task at a time.

Only for people in busy jobs.

Doing one task and then doing another.

Sign the letter yourself.

Keep the letter courteous, short and to the point and spell check it.

Read through the letter before sending.

All of the above.

Deciding which tasks need to be done immediately and which can wait.

Telling which customer is going to be served next.

Spending longer on the first task that you have to do in the day.

Using your best marketing material.

Trained salesperson.

Customer service professional.

Effective customer professional.

Customer focused professional.

Speak in your normal voice.

Speak slower than normal.

Be enthusiastic.

Be unenthusiastic.

Positioning.

Selling.

Sales.

Marketing.

Being indecisive.

Being decisive.

Making a decision.

Having a to-do list.

They are likely to return again.

They are not likely to return again.

They are regular customers.

All of the above.

Attitude of some customers.

People coming into the wrong shop.

The way some people behave.

Attitudes and assumptions that we make about people.

True.

Time bound.

Trustworthy.

Tested.

A good first impression of customers.

A common barrier to communication.

Useful when selling to customers.

Likely to help with product placement.

Make sure the email title lets the person know what it is about.

Keep the email courteous, short and to the point.

Read through the email before sending.

All of the above.

Use of emails.

Attitudes and assumptions that we make.

Busy lives we lead.

Lack of shop assistants.

Authoritative type.

Amiable type.

Assertive type.

Analytical type.

Authoritative type.

Amiable type.

Relaxed type.

Analytical type.

Customers who repeatedly complain about service.

A customer who will complain immediately something goes wrong.

Work colleagues who constantly complain.

Groups of customers who complain about the same thing.