Which tool is used for creating dependencies between configuration items in the CMDB?
When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?
Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?
When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)
ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?
Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?
Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?
New records, new groups, and modified configuration Items (Cls): what do they have in common?
A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?
A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''
Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?
Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?
What are three security modules often used by the System Administrator? (Choose three.)
From a form, what would you click to add additional fields to the form? (Choose two.)
You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)
How can administrators utilize the same content for different notification channels?
When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?
Which SericeNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which Cis supporing that service have active issues?
What options can you see, when you fight click on a Cl, from the Cl dependency view map?
Choose 3 answers
Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role and the user_critena_admm role plus has permissions to create Items and Services?
What ServiceNow feature allows you to include data from a secondary related table on a report?
A customer wants to be able to identify and track components of their infrastructure that support their ecommerce service. What ServiceNow products could support this requirement?
Choose 3 answers
After finishing your work on High Security Settings, what is a possible way to return to normal admin security levels?
On Access Control Definitions, what are ways you can set the permissions on a Table?
Choose 3 answers
What process allows users to create, categorize, review approve and browse important information in a centralized location that is shared oy the entire organization?
What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?
Many actions are included with flow designer, what are some frequently used core actions? Choose 4 answers.
When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?
Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member?
When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?
Which feature enables business process owners to organize Flow Designer content into unified and digitized cross-enterprise processes via a digitized task board Interface?
Which of the following are not included in an Update Set, by default? (Choose four.)
An order for new office equipment has Men placed through the Service Catalog. How would you view the lists of requests after the orders have Men placed?
When a custom table is created, which access control rules are automatically created?
Choose 4 answers
The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?
What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and outputs in your flaw?
What is the best practice related to using the Default Update Set for moving customizations between instances?
An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the
ServiceNow instance. What issue could explain this?
Choose 2 answers
The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?
A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?
If users would like to locate and assign a task to themselves in the Platform, what action could they perform from the list view to make the assignment? (Choose 2 answers)
What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?
What component causes a flow to run after a record has been created or updated?
While on an Incident record, how would you add a Tag for "Special Handling" to the record?
You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?
Choose 3 answers
Which ServiceNow utility provides a modern interactive graphical interface to visualize configuration items and their relationship?
When importing data, what happens to imported rows, if no coalesce field is specified?
Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)
Which configuration allows you to use a script to coalesce data in Import Sets?
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?
Knowledge Base Search results can be sorted by which of the following? (Choose three.)
Access Control rules may be defined with which of the following permission requirements? (Choose three.)
Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)
When searching using the App Navigator search field, what can be returned? (Choose four.)
What refers to an application or system that accesses a remote service or another computer system, known as a server?
What are the four knowledge workflows available in the ServiceNow base instance?
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
ServiceNow uses what term to describe all the data saved within a particular form?
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?
What is generated from the Service Catalog once a user places an order for an item or service?
Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments.
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
Which one of the following statements applies to a set of fields when they are coalesced during an import?
IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as
What are the three permission requirements that must evaluate to true for an access control rule to apply?
Choose 3 answers
Where in Flow Designer can users access information about actions that are added to the flow?
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?
What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?
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TESTED 21 Nov 2024
