CITM-001 Certified Information Technology Manager (CITM) Questions and Answers

 Sequential interdependence occurs when the output of one unit or group becomes the input for another. This type of interdependence requires coordination and communication among the units or groups involved, as any delay or error in one unit can affect the performance of the next unit. An example of sequential interdependence is an assembly line, where each stage of production depends on the previous one12 References:

• 1: 9.4 Intergroup Behavior and Performance - OpenStax
• 2: Three Types of Interdependence in an Organizational Structure | Small Business - Chron.com

According to the CITM course outline1, there are five data collection techniques that are commonly used in business analytics. They are:

• Observations: This technique involves watching and recording the behavior, actions, or events of interest. Observations can be either direct or indirect, structured or unstructured, participant or non-participant.
• Interviews: This technique involves asking questions to individuals or groups of people who have relevant knowledge or experience on the topic. Interviews can be either structured, semi-structured, or unstructured, depending on the level of flexibility and standardization of the questions.
• Surveys: This technique involves administering a set of questions to a sample of respondents who represent the population of interest. Surveys can be either quantitative or qualitative, depending on the type and scale of the questions.
• Focus groups: This technique involves gathering a small group of people who share some common characteristics or opinions on the topic and facilitating a discussion among them. Focus groups can be used to explore attitudes, perceptions, feelings, or preferences of the participants.
• Documents: This technique involves reviewing and analyzing existing documents or records that are relevant to the topic. Documents can be either primary or secondary, depending on the source and authenticity of the information.

References:

• 1: 7 Data Collection Methods and Techniques | SafetyCulture
• 2: CITM 500 Data and Information Management | The Chang School of Continuing Education - Toronto Metropolitan University
• 3: Data Collection Methods | Step-by-Step Guide & Examples - Scribbr
• 4: Data Collection - Methods Types and Examples - Research Method

Tacit knowledge is the knowledge that is acquired from one’s own experience, which cannot be easily expressed through words or pictures. It is personal, subjective, and based on intuition and insights. It is difficult to explain because it is often implicit, uncodified, and context-specific. Examples of tacit knowledge include facial recognition, riding a bike, or playing a musical instrument. References: Tacit Knowledge Vs. Explicit Knowledge, Difference Between Explicit Knowledge and Tacit Knowledge, Tacit vs explicit knowledge: Exploring the key differences, Different Types of Knowledge: Implicit, Tacit, and Explicit, Explicit Knowledge: Definition, Examples, and Methods

 Classes are a representation of some real-world thing and a number of specific instances of that thing. Classes define the common characteristics and behaviors of a group of objects, such as properties, methods, and events. Objects are individual instances of classes that can have different values for the properties and variables defined by the class. Procedures are blocks of code that perform a specific task or function. Links are connections between objects that allow communication and interaction. References: Objects and Classes – Programming Fundamentals, Objects and classes - Visual Basic, Object-Oriented Programming: Objects, Classes & Methods

Structured design and object-oriented design are two common approaches to design a system. Structured design is a method of breaking down a system into smaller and simpler modules, which can be independently created and tested. Structured design follows a top-down approach, where the system is divided into sub-systems, and then into modules, until the desired level of detail is reached. Structured design is suitable for systems that have well-defined inputs and outputs, and a clear hierarchy of functions. Object-oriented design is a method of modeling a system as a collection of objects, which have attributes and behaviors. Object-oriented design follows a bottom-up approach, where the system is built from reusable and interchangeable components, called classes. Object-oriented design is suitable for systems that have complex interactions, dynamic behavior, and multiple inheritance. Functional design and organizational design are not considered to design a system, but rather to describe the system’s purpose and structure. Functional design is a process of defining the functions and processes that the system performs, and how they relate to each other. Functional design focuses on the what and why of the system, rather than the how. Organizational design is a process of defining the roles and responsibilities of the people and units involved in the system, and how they communicate and coordinate with each other. Organizational design focuses on the who and where of the system, rather than the how. References: Structured Design - an overview | ScienceDirect Topics, Object-Oriented Design - an overview | ScienceDirect Topics, Functional Design - an overview | ScienceDirect Topics, [Organizational Design - an overview | ScienceDirect Topics]

Classes are a fundamental concept in object-oriented programming and modeling. A class describes a group of objects that share the same features, constraints, semantics, and behavior. A class is shown as a rectangle with the class name and optionally with compartments for attributes and operations. Classes can be used to model real-world entities or system components. Classes can also have relationships with other classes, such as generalization, association, aggregation, or composition. References: 1

Classes are a fundamental concept in object-oriented programming and modeling. A class describes a group of objects that share the same features, constraints, semantics, and behavior. A class is shown as a rectangle with the class name and optionally with compartments for attributes and operations. Classes can be used to model real-world entities or system components. Classes can also have relationships with other classes, such as generalization, association, aggregation, or composition. References: https://www.cs.toronto.edu/~sme/CSC340F/slides/11-objects.pdf

https://www.cs.toronto.edu/~jm/340S/Slides2/ClassD.pdf

Multiprocessing is a feature that supports more than one processor in a computer system. It allows multiple processes to run concurrently on multiple CPUs (or cores), thus increasing the performance and throughput of the system12. Multiprocessing can be achieved by using either multiple physical processors or a single processor with multiple cores3. Multiprocessing can also be classified into symmetric multiprocessing (SMP) and asymmetric multiprocessing (AMP), depending on how the processors are coordinated and share resources4.

Multiprocessing is different from other features such as multiprogramming, multitasking, and multithreading. Multiprogramming is the ability of an operating system to keep multiple programs in the main memory at the same time, ready for execution5. Multitasking is the ability of an operating system to switch between multiple tasks (applications) on a single CPU, giving the illusion of parallelism6. Multithreading is the ability of an application to create multiple threads of execution within a single task, sharing the same memory space and resources7. These features aim to maximize the utilization of CPU and memory, but they do not require more than oneprocessor. References: 1: CITM Study Guide, Chapter 2: Computer Architecture, Page 24-25. 2: Multiprocessing 3: What is Multiprocessing? 4: Symmetric vs. Asymmetric Multiprocessing: What’s the Difference? 5: CITM Study Guide, Chapter 1: Operating Systems, Page 9. 6: CITM Study Guide, Chapter 1: Operating Systems, Page 10. 7: CITM Study Guide, Chapter 4: Object-Oriented Analysis and Design, Page 64.

A data flow diagram (DFD) is a graphical representation of data flow in any system. It uses defined symbols like rectangles, circles and arrows, plus short text labels, to show data inputs, outputs, storage points and the routes between each destination1. Data flow: data flows indicate the data movement between external entities, processes, and the data store. They’re represented as arrows in the DFD with a short text label2. Therefore, the symbol that represents flow of data in DFD is arrow. References: 1: What is a Data Flow Diagram | Lucidchart 2: What Are Data Flow Diagrams? | Baeldung on Computer Science

Processed or meaningful data can be defined as information, which is data that has been organized, processed, or structured in a meaningful way according to the given requirement. Information is processed data which includes data that possess context, relevance, and purpose. Information is also the output of data processing, which is the collection and transformation of raw data into useful information. Information can be used for decision-making, analysis, or communication purposes. References: 

https://careerfoundry.com/en/blog/data-analytics/what-is-data-processing/

https://www.lisedunetwork.com/definition-and-types-of-information/

Step three (3) in undertaking of object-oriented analysis does not define the methods, but rather identifies the states of each object and the events that affect them. Methods are defined in step four (4), which is the object-oriented design phase. Methods are the operations or functions that an object can perform to achieve its objectives or respond to events. References: Object-Oriented Analysis and Design | OOAD - GeeksforGeeks, Steps to Analyze and Design Object Oriented System - GeeksforGeeks, OOAD - Object Oriented Analysis - Online Tutorials Library

A transitional strategy is helpful in seeking global efficiency while retaining local responsiveness because it combines the benefits of both standardization and adaptation. A transitional strategy aims to achieve high levels of global integration and local responsiveness by leveraging the interdependence and learning among different units of the organization. A transitional strategy requires a complex and flexible organizational structure, a strong global culture, and effective coordination and communication mechanisms12. References: 1: CITM Study Guide, Chapter 4: Global IT Strategy 2: Balancing Global Synergies and Local Responsiveness | SpringerLink

The second step in System Analysis is to conduct a feasibility study, which is an assessment of the technical, economic, legal, operational, and schedule aspects of the proposed system. A feasibility study helps to determine whether the system is viable, beneficial, and achievable within the given constraints and resources. A feasibility study also helps to identify the risks, costs, benefits, and alternatives of the system. References: 1, 2, 3

1: Certified IT Manager (CITM) Course Outline, EPI-AP, page 9 2: System Analysis vs System Design - What are the Differences?, GeeksforGeeks, section “Differences between System Analysis and System Design” 3: Step Response of Second Order System - Online Tutorials Library, TutorialsPoint, section “Follow these steps to get the response (output) of the second order system in the time domain.”

Managerial control decisions are those that involve measuring and correcting the performance of activities of subordinates to ensure that the enterprise objectives and plans are being accomplished. Managerial control decisions fall between operational and strategic planning because they are concerned with both executing the strategy and tracking its progress. Operational control decisions are those that focus on the efficiency and effectiveness of specific processes, tasks, and functions. Strategic control decisions are those that evaluate the alignment of the strategy with the external and internal environment, and make adjustments if necessary. References: Managerial Control: Definition, Features, Scope, and Process, Types and Levels of Control – Principles of Management, The Control Function of Management - MIT Sloan Management Review

Temporary work groups are formed for a specific purpose and usually dissolve after the task is completed. They may include employees of customers, suppliers or partner corporations who collaborate with the organization to achieve a common goal. For example, a temporary work group may be created to develop a new product, launch a marketing campaign, or implement a new system. Temporary work groups can benefit from the diverse perspectives, skills, and resources of their members, as well as foster innovation and learning. References: CITM Course Outline, Flexible Work Arrangements: Types and Benefits

evelopment, testing, installation, and maintenance12 The installation stage is the sixth and final stage of the SDLC, where the system is deployed to the target environment and made available to the end users. This stage involves activities such as hardware and software installation, configuration, data migration, user training, and documentation. The installation stage ensures that the system is functional, secure, and meets the user expectations34 References: 1: Systems development life cycle - Wikipedia 2: System Design Life Cycle | SDLC (Design) - GeeksforGeeks 3: System Design Life Cycle | SDLC (Design) 4: System Development Life Cycle - GeeksforGeeks

A macro virus is a virus that is written in a macro language, which is a programming language embedded inside a software application, such as word processors and spreadsheet applications. A macro virus can attach itself to a file or template and run automatically when the file is opened or closed, without the user’s knowledge. A macro virus can infect any system that supports macros, regardless of the operating system. A macro virus can spread quickly by infecting other documents and templates, and may cause damage to the computer and its applications123 References:

• 1: What is a Macro Virus? | Macro Virus Definition - Kaspersky
• 2: Macro virus - Wikipedia
• 3: What is a macro virus and how to help prevent them - Norton™

Global information systems are information systems that span multiple countries, cultures, and organizations. They enable the sharing of data, knowledge, and resources across borders and regions. However, limited access to high speed internet may impede the development of global information systems, as it affects the quality, speed, reliability, and security of communication and collaboration. According to the International Telecommunication Union (ITU), in 2020, only 51.4% of the world’s population had access to the internet, and only 19.1% had fixed broadband subscriptions1. This means that many people and regions are still digitally excluded or underserved, especially in developing countries and rural areas. This digital divide may create challenges and barriers for the design, implementation, and management of global information systems, such as:

• Lack of infrastructure and resources: Developing and maintaining global information systems requires adequate and stable infrastructure and resources, such as servers, routers, cables, satellites, power supply, bandwidth, etc. However, many regions lack the necessary infrastructure and resources to support high speed internet access, or face high costs and risks of disruption or damage2. This may limit the availability, performance, and scalability of global information systems, and increase the complexity and cost of their development and maintenance.
• Lack of interoperability and standardization: Global information systems need to ensure interoperability and standardization among different systems, platforms, protocols, formats, and languages. However, limited access to high speed internet may hinder the adoption and integration of common standards and technologies, such as cloud computing, web services, APIs, etc. This may result in compatibility issues, data inconsistency, and inefficiency of global information systems, and require more effort and coordination to achieve interoperability and standardization3.
• Lack of user participation and satisfaction: Global information systems need to consider the needs, preferences, and expectations of diverse and distributed users and stakeholders. However, limited access to high speed internet may affect the userparticipation and satisfaction of global information systems, as it may reduce the usability, accessibility, and functionality of the systems, and cause delays, errors, or failures of communication and collaboration. This may lead to user frustration, dissatisfaction, and resistance, and lower the adoption and acceptance of global information systems.

References: Measuring digital development: Facts and figures 2020, Challenges and Opportunities of Global Information Systems Development: A Comparative Analysis, Global Information Systems: Challenges and Opportunities, [The Impact of Internet Speed on Online User Behaviour and Satisfaction]

 In a database, each row represents a single, implicitly structured data item in a table. A row is also called a record or a tuple. A record contains multiple fields, each one defined in a different column. A field is the intersection of a row and a column, and it holds a single value. A column is also called an attribute or a field name, and it defines the type and constraints of the data in that column. References:

https://stackoverflow.com/questions/13774547/in-databases-whats-the-difference-between-the-words-row-and-record

https://database.guide/what-is-a-row/

 System analysis is the process of understanding problems and needs and arriving at solutions that meet them. It involves identifying, defining, and specifying the requirements of a system, as well as designing, developing, testing, and implementing the system. According to Wikipedia1, system analysis can be broken into five phases: scope definition, problem analysis, requirements analysis, logical design, and physical design. However, according to MasterStart2, there are seven stages of system development life cycle (SDLC), which include planning, requirements analysis, designing, development and testing, implementation, documentation, and evaluation. Therefore, depending on the perspective and the methodology, system analysis can involve three to seven stages, but the most common number is three: requirements analysis, logical design, and physical design. References: Wikipedia; MasterStart

Explicit knowledge is the type of knowledge that can be easily articulated, expressed, and recorded in the form of text, number, symbol, code, formula, or musical note. It is the knowledge that is based on facts, data, and rules that can be shared and communicated. Examples of explicit knowledge are company policies, process documents, research reports, etc12345 References:

• 1: Different Types of Knowledge: Implicit, Tacit, and Explicit | Bloomfire
• 2: Tacit Knowledge Vs. Explicit Knowledge - Association for Intelligent Information Management
• 3: Tacit Knowledge: Definition, Examples, and Importance - Helpjuice
• 4: Explicit Knowledge: Definition, Examples, and Methods - Document360
• 5: Difference Between Explicit Knowledge and Tacit Knowledge - Key Differences

Information can be defined as data that has been processed or organized in a meaningful way that reduces uncertainty. Information can be either tangible or intangible, depending on whether it has a physical form or not. For example, a printed report is tangible information, while an email is intangible information. Information can also be static or dynamic, depending on whether it changes over time or not. For example, a historical record is static information, while a stock price is dynamic information. However, the question asks for the two entities that define information, not the two attributes that describe information. Therefore, the correct answer is A and B, tangible and intangible. References: Sample Exam - GAQM, page 2, question 6.