CIS-HAM Certified Implementation Specialist - Hardware Asset Management Questions and Answers

• Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of hardware and consumable models1
• Hardware model normalization uses the data from the models and compares it against the data in the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized and enriched information about hardware models1
• Hardware model normalization sets the normalized display name for each model record based on three attributes: Name, Manufacturer, and Model number2
• The normalized display name is a combination of these three attributes, separated by a hyphen, for example: Dell-Inc.-OptiPlex 70102
• The normalized display name helps to identify and group models with similar properties and reduce duplicates and inconsistencies in the model catalog and the Configuration Management Database (CMDB)2

References: 1: Hardware Model Normalization - ServiceNow 2: Set the normalized display name - ServiceNow

• A field service management (FSM) change task is a task that is created from a change request and assigned to a field service agent to perform work on a configuration item (CI) or an asset1.
• An asset task is a task that is created from an asset record and linked to an FSM change task to track the work done on the asset2.
• When an asset task is completed, the asset record associated to the task is automatically updated with the latest information, such as location, status, assignment group, assigned to, and so on2.
• This feature removes the need to manually update the asset record after completing the FSM change task, saving time and ensuring accuracy2.

References: 1: Create a change task for field service 2: Asset tasks

• Baseline asset states are the predefined states that represent the lifecycle stages of hardware assets in the ServiceNow platform1.
• Baseline asset states are used to track the status, location, and ownership of hardware assets, as well as to trigger workflows and tasks for asset management2.
• The baseline asset states are: In Stock, In Use, In Repair, In Transit, Retired, Consumed, and Duplicate1.
• In Stock means the asset is available in a stockroom and ready for deployment1.
• Consumed means the asset is used up or depleted, such as a toner cartridge or a battery1.
• Retired means the asset is no longer in use and has been disposed of or recycled1. References:
• Baseline asset states
• Hardware Asset Management overview

Normalization is the process of aligning hardware asset data with the ServiceNow Content Library, which provides standardized values for manufacturer, product name, and model number. During normalization, the system compares the hardware model data with the content library and assigns a status to indicate the level of match. The status of Match Not Found means that the system could not find any matching record in the content library for the hardware model. The most common cause for this status is missing data, such as an empty manufacturer field or a generic product name. To resolve this issue, the user can manually edit the hardware model record and provide the missing data, or use the lookup feature to search for a matching record in the content library. Alternatively, the user can create a new content library record for the hardware model and link it to the asset record. References:

• Hardware model normalization
• Normalize hardware models
• Create a content library record

• A stock rule is a record that defines the minimum and maximum quantity of a model or an asset in a stockroom12.
• The Stock Rule Runner is a scheduled job that runs every hour and checks the stock levels of models and assets in stockrooms against the stock rules13.
• If the stock level of a model or an asset is less than the minimum quantity specified in the stock rule, the Stock Rule Runner creates a stock order to replenish the stock from another stockroom or from a vendor13.
• Therefore, the correct answer is A. When stock is less than the threshold specified in the stock rule.

References: 1: Use a hardware asset request flow - ServiceNow 2: Hardware Asset Inventory Management - ServiceNow 3: Stock Rules in ServiceNow - GlideFast ServiceNow

• A configuration item (CI) is a record that represents an IT asset or service in the Configuration Management Database (CMDB)1.
• A CI tracks the operational and relationship information of the asset or service, such as its current status, location, owner, and dependencies1.
• A hardware asset is a physical component of an IT system, such as a laptop, server, or router2.
• A hardware asset attribute is a property or characteristic of the hardware asset, such as its model, serial number, or warranty2.
• Some hardware asset attributes are also part of the CI, such as IP address, CPU, operating system, and memory1. These attributes reflect the operational state of the hardware asset and are relevant for configuration management purposes1.
• However, some hardware asset attributes are not part of the CI, such as cost2. Cost is a financial information of the hardware asset that is tracked by the Asset Management application2. Cost is not relevant for configuration management purposes and is not stored in the CMDB2.
• Therefore, the hardware asset attribute that should be tracked that is not part of the CI is C. Cost. References:
• 1: Configuration Item
• 2: Hardware Asset Management

According to the ServiceNow Hardware Asset Management documentation, hardware model lifecycle phases are the stages that a hardware model goes through from its introduction to the market to its retirement. The valid hardware model lifecycle phases are:

•Pre-release: The hardware model is not yet available for purchase, but it is planned to be released in the future.

•General Availability: The hardware model is available for purchase and supported by the manufacturer.

•End of Life: The hardware model is no longer available for purchase or supported by the manufacturer.

•Disposal: The hardware model is disposed of or recycled.

• The core table that requires migration when extending ITSM Asset Management with Hardware Asset Management is the alm_asset table1.
• The alm_asset table stores the records of all the assets in the system, regardless of their type or class1.
• When you activate the Hardware Asset Management plugin, a migration script runs that converts the existing asset records in the alm_asset table to hardware asset records in the alm_hardware table2.
• The alm_hardware table is a child table of the alm_asset table that stores the records of the hardware assets only2.
• The migration script also updates the references and relationships of the migrated assets to the new table2.
• The migration script runs only once and does not affect the future creation or update of asset records2. References:
• Asset table - Product Documentation: San Diego - ServiceNow
• Hardware Asset Management - Product Documentation: Tokyo - ServiceNow

• To exclude certain types of CIs from the CI lists on the Incident, Problem, and Change forms, you can use the Principal CI class checkbox, which is available on the Class Manager module under Configuration1.
• The Principal CI class checkbox allows you to specify which CI classes are considered as principal CIs, meaning they are the most relevant and important CIs for the business services and processes1. By default, only the CI classes that have this checkbox selected are displayed on the CI lists on the Incident, Problem, and Change forms2.
• To use this feature, you need to navigate to the Class Manager module, select the CI class that you want to exclude or include, and check or uncheck the Principal CI class checkbox accordingly1. You can also use the Filter option to search for the CI classes by name or label1.
• The other options are not recommended or valid ways to exclude certain types of CIs from the CI lists. Adding a Show field to the base cmdb table would require modifying the table schema and creating a reference qualifier, which could affect the performance and integrity of the CMDB3. Creating an Access control to hide the unnecessary CIs from the itil users would require defining the conditions and roles for the access rule, which could be complex and error-prone4. Making a show/hide UI action to show only the desired CIs to the itil users would require creating a custom script and UI element, which could be incompatible with the existing UI and functionality. References: 1: Principal configuration item classes 2: Configuration item lists 3: CMDB table schema 4: Access control rules : [UI actions]

• The capability blueprint is a framework that helps organizations assess their current and desired state of hardware asset management maturity.
• The capability blueprint consists of five tiers, each representing a different level of capability and value.
• The five tiers are:
• The tier that focuses on achieving best-in-class is the strategic conformance tier, which aims to optimize the cost, quality, and value of hardware assets, as well as align them with the business strategy and objectives. References:
• Hardware Asset Management Capability Blueprint
• Hardware Asset Management Maturity Model

• According to the Hardware Asset Management documentation, the hardware model normalization process is a process of comparing the model data in the ServiceNow platform with the data from the Content Library, which is a cloud-based service that provides normalized and enriched hardware model data.
• The Content Library automatically populates your inventory with non-discoverable asset metadata, which are the data that cannot be obtained from discovery tools or manual entry, such as manufacturer name, model name, model number, and product lifecycle information1.
• The product lifecycle information includes the manufacturer lifecycle dates, which are the dates when the manufacturer stops selling, supporting, or servicing a hardware product1.
• The manufacturer lifecycle dates are important for hardware asset management, as they help customers plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates2.
• Therefore, the correct answer is option C, manufacturer lifecycle dates, as they are the non-discoverable asset metadata that the Content Library automatically populates your inventory with as part of the hardware model normalization process. References:
• Hardware Asset Management documentation
• What is Hardware Asset Management?

According to the ServiceNow Hardware Asset Management documentation, the Scanned Assets related list displays the assets that have been scanned using the ServiceNow Agent mobile app during an audit. The Scanned Assets related list is updated each time scans are submitted from the app, which can be done manually or automatically based on the app settings

• According to the ServiceNow Hardware Asset Management documents, the role that allows you to allocate a resource is the resource_manager role1.
• The resource_manager role is a role that grants the user the ability to manage resources, such as hardware assets, consumables, and stockrooms, and to perform tasks related to resource allocation, reservation, transfer, and audit1.
• The other roles that are not the correct answer are:
• 1: Resource Manager Role
• 2: Resource User Role
• 3: IT Project User Role
• 4: Business Stakeholder Role

• Delegated Developers are granted access only to scopes in which they are working1. A scope is a set of application files and data that are isolated from other applications on the same instance2.
• Scopes allow developers to create and modify applications without affecting the functionality or security of other applications or the platform2.
• Delegated Developers can be assigned developer permissions for specific scopes by an application administrator or a system administrator1. These permissions determine what types of files and data they can access and modify within the scope1.
• Delegated Developers can also request cross-scope access to access resources from another scope, which must be approved or denied by the owner of the target scope1.
• Delegated Developers do not have access to interfaces, APIs, or instances, unless they are explicitly granted by an administrator or a cross-scope request1. References:
• 1: Delegated Development - Product Documentation: San Diego - ServiceNow
• 2: Application Scoping - Product Documentation: San Diego - ServiceNow

According to the ServiceNow Hardware Asset Management documents, a hardware asset’s lifecycle consists of the following stages: Procure, Receive, Deploy, Maintain, and Dispose1. These stages correspond to the options A, D, and E in the question. The option B, Request, is also a valid stage in the hardware asset management process, as it involves identifying the hardware needs and initiating the procurement process2. However, the option C, Consume, is not a component of a hardware asset’s lifecycle, as it is not mentioned in the ServiceNow documents. Consume is more relevant to software assets, which are used or consumed by end-users or applications3. Therefore, the correct answer is C. Consume. References:

• ServiceNow Hardware Asset Management landing page
• ServiceNow Hardware Asset Management overview
• ServiceNow Software Asset Management overview

The Normalization statuses are the indicators of how well the hardware and consumable models are standardized and normalized in the model catalog and the CMDB. The Normalization statuses are:

• Manufacturer Normalized: The model has been normalized with the manufacturer name and the product name, but not the model number or the device type. For example, Dell Latitude.
• Match Not Found: The model has not been normalized because no matching model was found in the Hardware Asset Management Content Service. For example, ABC XYZ.
• Partially Normalized: The model has been normalized with the manufacturer name, the product name, and the model number, but not the device type. For example, Dell Latitude E7450.
• Normalized: The model has been fully normalized with the manufacturer name, the product name, the model number, and the device type. For example, Dell Latitude E7450 (Laptop).
• Manually Normalized: The model has been manually updated by the user with the normalization content, such as the manufacturer name, the product name, the model number, and the device type. For example, HP Pavilion 15 (Laptop).
• New: The model has been created and has not yet run through the normalization process. For example, Lenovo ThinkPad T490.

References:

• Normalization status for enterprise models, which describes the normalization statuses for enterprise models and how they are used to track the normalization progress and results.
• Hardware Model Normalization, which explains how to normalize the details of the hardware and consumable models using the Hardware Model Normalization Content Service.

• According to the ServiceNow Hardware Asset Management overview document1, the total cost of ownership (TCO) of an asset is the sum of all direct and indirect costs incurred throughout its lifecycle, from acquisition to disposal1.
• The original costs are the costs involved in purchasing an asset and putting it into use, such as lease, delivery, and spare parts12.
• Lease is the cost of renting or leasing an asset from a vendor or a third party for a fixed period of time12. Lease costs can vary depending on the terms and conditions of the contract, such as duration, frequency, and interest rate2.
• Delivery is the cost of transporting or shipping an asset from the vendor or the warehouse to the end user or the location where it will be used12. Delivery costs can include fees, taxes, customs, and insurance2.
• Spare parts are the cost of purchasing or stocking additional or replacement parts for an asset in case of failure, damage, or wear and tear12. Spare parts costs can depend on the availability, quality, and compatibility of the parts2.
• The other options are not original costs, but rather ongoing or disposal costs. Maintenance is the cost of repairing, servicing, or upgrading an asset to keep it in good working condition12. Storage is the cost of storing an asset that is not in use or waiting for disposal12.

References:

• 1: Hardware Asset Management overview - ServiceNow - Now Support
• 2: Asset Management - ServiceNow - Now Support

• According to the Hardware Asset Management documentation, the Hardware Model Normalization Content Service is a cloud-based service that provides normalized and enriched hardware model data to the ServiceNow platform, such as manufacturer name, model name, model number, and product lifecycle information.
• The Hardware Model Normalization Content Service helps customers identify and manage their hardware models more effectively, as well as plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates1.
• The Hardware Model Normalization Content Service updates the content library weekly with new and updated model data1.
• To determine if the content has been downloaded, you can review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard1.
• The Hardware Model Content Service Download section shows the status of the content download, such as the last download date, the number of models downloaded, and the number of models normalized1.
• Therefore, the correct answer is option C, review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard, as it is the way to determine if the content has been downloaded. References:
• Hardware Asset Management documentation
• What is Hardware Asset Management?

 According to the ServiceNow Hardware Asset Management documentation, the Now Agent Mobile App is a mobile application that enables users to perform various asset management tasks on the go, such as creating assets, performing inventory audits, and receiving assets1. The Now Agent Mobile App provides access to the following features2:

• Asset Receiving: Users can receive multiple assets against a purchase order using a mobile device. Users can scan barcodes or QR codes to identify assets and update their status and location.
• Asset Inventory Audit: Users can manage assets across locations with simplified mobile inventory processes. Users can scan barcodes or QR codes to verify assets and update their information. Users can also view audit results and resolve discrepancies.
• Asset Creation: Users can create new assets using a mobile device. Users can scan barcodes or QR codes to populate asset fields and assign them to stockrooms or users.

The other options, Now Procurement App, Now Mobile App, and Now Onboarding App, are not related to hardware asset management. The Now Procurement App is a mobile application that enables users to manage purchase orders, requisitions, and contracts3. The Now Mobile App is a mobile application that enables users to access ServiceNow services and information, such as requesting items, viewing incidents, and checking assigned assets. The Now Onboarding App is a mobile application that enables users to complete onboarding tasks, such as signing documents, enrolling in benefits, and setting up devices. References:

• ServiceNow Hardware Asset Management: Now Agent Mobile App
• ServiceNow Hardware Asset Management: Mobile Asset Management
• ServiceNow Hardware Asset Management: Now Procurement App
• [ServiceNow Hardware Asset Management: Now Mobile App]
• [ServiceNow Hardware Asset Management: Now Onboarding App]

• Classes are represented as tables in the ServiceNow database that define the attributes and relationships of a specific type of record1
• The base asset class is the alm_asset table, which contains the common fields and properties for all types of assets, such as hardware, software, consumable, etc.2
• The alm_asset table is extended by other asset classes, such as alm_hardware, alm_software, alm_consumable, etc., which add more specific fields and properties for each asset type2
• The cmdb_asset table is not a class, but a view that joins the alm_asset table and the cmdb_ci table, which is the base configuration item (CI) class3
• The cmdb_hardware table is a CI class, not an asset class, that contains the common fields and properties for all types of hardware CIs, such as computers, devices, network equipment, etc.4

References: 1: Tables and Classes - ServiceNow 2: Asset [alm_asset] table - ServiceNow 3: Asset and Configuration Item [cmdb_asset] view - ServiceNow 4: Hardware [cmdb_ci_hardware] class - ServiceNow

According to the ServiceNow Hardware Asset Management documentation, the Inventory tab of the Hardware Asset Management dashboard provides a comprehensive view of the inventory functions, such as asset audits, disposal orders, stock orders, and shipments. The primary goal of this tab is to show the value from maintaining inventory, such as reducing costs, improving service delivery, and optimizing asset utilization. The Inventory tab also helps users to take inventory-related actions, such as creating or managing stock orders, disposal orders, or shipments, scanning assets with a mobile device, and assigning assets to pallets. References:

• ServiceNow Hardware Asset Management: Hardware Asset Management overview
• ServiceNow Hardware Asset Management: Inventory view

• According to the Hardware Asset Management documentation, the hardware model normalization process is a process of comparing the model data in the ServiceNow platform with the data from the Content Library, which is a cloud-based service that provides normalized and enriched hardware model data.
• The hardware model normalization process helps customers identify and manage their hardware models more effectively, as well as plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates1.
• The hardware model normalization process assigns a status to each hardware model, such as Fully Normalized, Partially Normalized, Match Not Found, or Not Normalized1.
• The status of Fully Normalized means that the hardware model data in the ServiceNow platform matches the data from the Content Library, indicating a complete and accurate model record1.
• The status of Partially Normalized means that the hardware model data in the ServiceNow platform partially matches the data from the Content Library, indicating a missing or incorrect model field1.
• In order for a hardware model to be fully normalized rather than partially normalized, the hardware model record must have the following fields populated correctly1:
• Therefore, the correct answer is option E, model number, as it is the field that is required in the hardware model record for full normalization.

• A blind audit is a type of inventory audit that does not provide any information about the expected assets in a location. The auditor scans all the assets in the location and compares them with the records in ServiceNow1.
• To perform a blind audit, you need the Hardware Asset Management (HAM) application, which enables you to manage the lifecycle of your hardware assets, and the ServiceNow Agent mobile app, which allows you to scan asset tags and barcodes using your mobile device12.
• The ServiceNow My Assets mobile app is used to view and request assets from the enterprise asset catalog, not to perform audits3.
• The Software Asset Management (SAM) application is used to optimize software licenses and compliance, not to perform audits4.
• The ITSM Asset Management application is used to track the financial, contractual, and inventory details of hardware and devices, not to perform audits. References:
• 1: Audit your inventory - Product Documentation: San Diego - ServiceNow
• 2: Enterprise Asset Inventory Management - ServiceNow
• 3: My Assets mobile app - Product Documentation: San Diego - ServiceNow
• 4: Software Asset Management - ServiceNow
• : IT Asset Management - ServiceNow

• According to the Hardware Asset Management page, the three tiers of Lifecycle Management are:
• These three tiers correspond to the options C, D, and E in the question.
• The options A and B are not part of the Lifecycle Management framework, and are not mentioned in the ServiceNow Hardware Asset Management documents. References:
• Hardware Asset Management
• What is Hardware Asset Management?
• Your asset lifecycle: How to manage it all

• To prevent normalization information for a specific hardware model from being sent to the ServiceNow Content Service, you need to select the Exclude from content service check box on the Normalization tab of the hardware model record1.
• The ServiceNow Content Service is a cloud-based service that provides normalized data for hardware and consumable models. It helps you to keep your model data consistent and up to date2.
• The other options are not valid ways to exclude a hardware model from the content service. There is no Exclude or Opt-out button on the hardware model record. There is also no Opt-out from content service check box on the Normalization tab of the hardware model record. References: 1: Work with hardware normalization 2: ServiceNow Content Service

• Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of their hardware and consumable models1.
• Hardware model normalization uses the data from the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized information for thousands of hardware models1.
• The key attribute in the model record that hardware model normalization uses to normalize inconsistent manufacturers and product names is the model number12.
• The model number is a unique identifier for a specific product or model that is assigned by the manufacturer12. It is based on the United Nations Standard Products and Services Code (UNSPSC), which is a global classification system for products and services23.
• Hardware model normalization compares the model number of the model record with the model number of the Hardware Model Normalization Content Service record and updates the model record with the normalized information, such as display name, manufacturer, product, and device type12.
• The other options are not the key attribute that hardware model normalization uses to normalize inconsistent manufacturers and product names. The asset tag, the display name, the model category, and the asset tracking unit are either not unique or not based on the UNSPSC.

References:

• 1: Hardware Model Normalization - Product Documentation: Tokyo - ServiceNow
• 2: Hardware Asset Management overview - ServiceNow - Now Support
• 3: Product Documentation | ServiceNow
• 4: Automation Simplifies Hardware Asset Management - ServiceNow Blog

 According to the ServiceNow Hardware Asset Management documentation, assets can be moved between stockrooms by using transfer orders. A transfer order is a record that tracks the movement of assets from one stockroom to another. A transfer order can be created manually by the stock manager or automatically by the system based on predefined rules or workflows1. A transfer order contains information such as the source and destination stockrooms, the assets to be transferred, the shipment details, and the status of the transfer2.

The other options are not correct because:

• Stock orders are records that track the procurement of assets from vendors, not the movement of assets between stockrooms3.
• Stock rules are rules that define the minimum and maximum stock levels for each asset model in a stockroom, not the movement of assets between stockrooms.
• Transfer rules are rules that define the conditions and actions for creating transfer orders automatically, not the records that track the movement of assets between stockrooms.

References:

• ServiceNow Hardware Asset Management: Transfer orders
• ServiceNow Hardware Asset Management: Create a transfer order
• ServiceNow Hardware Asset Management: Stock orders
• [ServiceNow Hardware Asset Management: Stock rules]
• [ServiceNow Hardware Asset Management: Transfer rules]

• According to the Hardware Asset Management page, the ham_admin role grants the user the following permissions:
• These permissions correspond to the options A, B, E, and F in the question.
• The options C and D are not part of the ham_admin role, and are not mentioned in the ServiceNow Hardware Asset Management documents. References:
• Hardware Asset Management
• Hardware Asset Management roles and permissions

• According to the ServiceNow Product Documentation on Transfer Orders1, transfer orders are records that define the movement of assets from one stockroom to another1. They can be used to replenish the stock of assets, fulfill asset requests, or relocate assets1.
• According to the ServiceNow Product Documentation on Transfer Order Line Tasks2, transfer order line tasks are records that define the actions that need to be performed for each transfer order line2. A transfer order line is a record that defines the quantity and model of the assets that are being transferred1.
• The main purposes of transfer order line tasks are2:

References:

• 1: ServiceNow Product Documentation: Transfer Orders
• 2: ServiceNow Product Documentation: Transfer Order Line Tasks

• Now Create is a solution that provides step-by-step delivery guidance based on real-world experiences and proven leading practices, to perform digital transformations using ServiceNow products12.
• A success pack is a collection of processes and assets that, when executed by qualified ServiceNow practitioners, will deliver successful outcomes for your project13.
• A process is a set of tasks that guides you through the implementation or upgrade of a ServiceNow product or feature1.
• An asset is an input to the methodology and can be product specific leading practice detailed instructions related to the success pack or other product agnostic project templates and accelerators1.
• A success pack can be exported into ServiceNow SPM (and other project execution tools) to accelerate project start-up and provide easy links back to Now Create throughout the project execution1.
• The other options are not correct terms used in Now Create. There is no such thing as a Now Create pack, a project pack, a methodology pack, or an asset pack.

References:

• 1: ServiceNow Create - Now Create
• 2: Project Methodology - Customer Success - ServiceNow
• 3: Now Create: Faster implementations, better outcomes - ServiceNow

• A transfer order is a document that is used to execute the movement of hardware assets from one stockroom location to another within the same organization1.
• A transfer order is created when there is a need to replenish, share, or relocate hardware assets between different stockrooms1.
• A transfer order consists of one or more transfer order lines, each containing the information about the asset to be moved, such as the model, quantity, source stockroom, destination stockroom, and expected delivery date1.
• A transfer order can be created manually or automatically based on predefined rules or thresholds1.
• A transfer order goes through several stages, such as draft, approved, shipped, received, and closed1.
• A transfer order can be tracked and managed using the Hardware Asset Management Workspace or the Transfer Order form1. References:
• Transfer orders

• The ServiceNow Agent mobile app allows the user to scan and create assets in ServiceNow in various scenarios123.
• One scenario is to create a single asset via barcode scan. The user can scan the barcode or QR code of an asset and fill in the required fields to create an asset record in ServiceNow1.
• Another scenario is to receive one or multiple assets from a purchase order. The user can scan the barcode or QR code of a purchase order and view the list of assets to be received. The user can then scan the assets and confirm the receipt in ServiceNow1.
• The other scenarios, such as creating multiple assets listed on a contract PDF scan or creating a single asset via Name search, are not supported by the ServiceNow Agent mobile app123. References:
• ServiceNow Agent app - Product Documentation: San Diego - Now Support Portal
• Hardware Asset Inventory Management - ServiceNow
• Automation Simplifies Hardware Asset Management - ServiceNow Blog

• Stock rules are the rules that define the minimum and maximum quantities of hardware assets in a stockroom1.
• Stock rules help to optimize the inventory levels and avoid overstocking or understocking of hardware assets1.
• Stock rules have the following purposes:
• Therefore, the purposes of stock rules that are also options in the question are A. To automatically transfer assets when a low quantity threshold is detected in a stockroom and C. To send notifications when a low quantity threshold is detected in a stockroom.
• The other options that are not purposes of stock rules are:
• 1: Stock Rules
• 2: Purchase Orders
• 3: Transfer Orders
• 4: Stock Order Tasks

To perform hardware model normalization, you need to use the Hardware Model Normalization Content Service, which is a data service that provides standardized information about hardware models from various manufacturers. You can access this service from the Hardware Model Normalization module under Asset Management. To set the normalized display name for a hardware model, you need to use the following three fields from the hardware model record:

• Name: This is the name of the hardware model as it appears in the model catalog or the CMDB. For example, “iPhone 12 Pro”.
• Manufacturer: This is the name of the manufacturer of the hardware model. For example, “Apple”.
• Model number: This is the unique identifier of the hardware model assigned by the manufacturer. For example, “A2341”.

The normalized display name is a combination of these three fields, separated by commas. For example, “iPhone 12 Pro, Apple, A2341”. The normalized display name helps you to easily identify and compare hardware models across different sources and platforms. References: Hardware Model Normalization, Demo - HAM Professional - Hardware Model Normalization, Work with hardware normalization, Hardware Asset Management - ServiceNow

• A blind audit is a type of inventory audit that does not provide any information about the expected assets in a location. The auditor scans all the assets in the location and compares them with the records in ServiceNow1.
• To perform a blind audit, you need the Hardware Asset Management (HAM) application, which enables you to manage the lifecycle of your hardware assets, and the ServiceNow Agent mobile app, which allows you to scan asset tags and barcodes using your mobile device12.
• The ServiceNow My Assets mobile app is used to view and request assets from the enterprise asset catalog, not to perform audits3.
• The Software Asset Management (SAM) application is used to optimize software licenses and compliance, not to perform audits4.
• The ITSM Asset Management application is the legacy application for managing assets, which has been replaced by the Hardware Asset Management application. References: 1: Audit your inventory - Product Documentation: San Diego - ServiceNow 2: Hardware Asset Management - ServiceNow 3: ServiceNow My Assets mobile app - Product Documentation: San Diego - ServiceNow 4: Software Asset Management - ServiceNow : Asset Management - Product Documentation: San Diego - ServiceNow

• When disposing of an IT asset through a vendor, the asset manager should attach a certificate of destruction to the retired asset’s record1.
• A certificate of destruction is a document that verifies that the asset has been destroyed in a secure and compliant manner by the vendor1.
• A certificate of destruction should include information such as the asset tag, serial number, model, manufacturer, date of destruction, method of destruction, and signature of the authorized person1.
• A certificate of destruction helps the asset manager to ensure that the asset is no longer in use, that the data on the asset is erased, and that the asset is disposed of in accordance with environmental, regulatory, and legal requirements1. References:
• 1: Hardware Asset Disposal