CIS-FSM ServiceNow Certified Field Service Management (FSM) Implementation Specialist Questions and Answers

When using mandatory skills and dynamic scheduling, which matching criteria should be configured in the dynamic scheduling task filter?

As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?

What does dynamic scheduling use to stack rank each field agent to determine the best agent for routing?

What state must a work order request be in to set dependencies for work order tasks?

Which operational role typically creates personal events for an agent's calendar?

What can field agents use to record time spent on tasks on a day-to-day basis and submit the time sheet in a single action?

How are dispatch groups filtered in the lookup?

Which operational role is responsible for managing field agent skills?

Users can be assigned work order tasks and edit these records if they: (Choose two.)

Task filters, task ordering rules, and un-assignment constraints are key components of which feature?

What sets and enforces the order in which a single field agent or multiple field agents perform the tasks assigned to them?

What determines if a rejected task is dynamically assigned to the same agent in the next 24 hours or not?

Which operational role can view the calendars of team members to check availability, view the skill distribution, and create or edit skills of team members?

Where can you disable the accept or reject task option if business process dictates that field agents should not have the ability to accept or reject tasks?

Where can you control the maximum number of tasks that can be selected when manually running dynamic scheduling?

Location, skills, and availability are used to determine what?

When you book an appointment, the timezone of appointment slots will be displayed based on? (Choose two.)

How do you prevent a task which has been rejected by an agent from being dynamically assigned to the same agent in the next 24 hours?

In the context of time recording, “Out of office”, “Meeting”, and “Training” are examples of what?

What can be used to send articles, notices, and announcements to relevant customers?

How are dispatch groups that can be selected from work order tasks filtered?

What assignment method uses this calculation for task assignment '(Criteria_1 rating x Criteria_1 weight) / total criterion weight + (Critena_2 rating x Critena_2 weight) / total criterion weight + (Critena_3 rating x Criteria_3 weight) / total of criterion weight'?