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CAT-200 CA Service Desk Manager r12 Administrator Exam Questions and Answers

Questions 4

You are creating and modifying configuration item (CI) support data. One of your external partners manufactures computers. You have defined this partner as a company. Now, for each type of computer they manufacture and that you use, you will define a:

Options:

A.

family

B.

model

C.

category

D.

component

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Questions 5

Which action helps ensure that all aspects of a project are managed while moving equipment?

Options:

A.

Associating Problems

B.

Attaching child Incidents

C.

Connecting severity ratings

D.

Connecting Change Orders

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Questions 6

For the Level 2 Analyst role, which additional My Queue items can you view on the Scoreboard? (Choose two)

Options:

A.

My Incidents

B.

My Requests

C.

My Problems

D.

My Change Orders

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Exam Code: CAT-200
Exam Name: CA Service Desk Manager r12 Administrator Exam
Last Update: Nov 16, 2024
Questions: 40

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