C_S4CSV_2308 SAP Certified Application Associate - SAP S/4HANA Cloud public edition - Service Questions and Answers

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Communication API

Communication user

Communication interface

Communication arrangement

Communication system

Demonstrate SAP Best Practices in the Starter system.

Conduct end-user training on active scope items.

Highlight areas that require configuration or extensibility decisions.

Determine set up instructions for customer-driven integrations.

SAP HANA Smart Data Integration (SDI)

SAP SQL Anywhere

XML templates

SAP Smart Data Access

Customer's ETL tools

Deactivation of SAP administrative users

Change logging through audit trails

API management

Application-level user management

SAP HANA Studio

SAPUI5 SDK

SAP Cloud SDK

SAP ADK

Helping to achieve on-time service delivery by monitoring service notifications for completeness

Checking the fulfillment rate of service contracts across different dimensions by checking the released quantities

Helping to achieve on-time service delivery by monitoring service orders for completeness

Comparing and analyzing service orders across different dimensions to be able to act when needed

Initiating billing in SAP Field Service Management updates the billing status of the service order in SAP S/4HANA Cloud.

After releasing the service order, a service call and the corresponding activities are automatically created in SAP Field Service Management.

The service order is replicated to a service order in SAP Field Service Management with the same document number as it has in SAP S/4HANA Cloud.

Once a technician is assigned, the technician is automatically updated in the corresponding service order document in SAP S/4HANA Cloud.

Overhead costs

Costs based on goods issue postings

Expenses

Costs based on goods receipt postings

Costs based on time sheet entries

To support the calculation of different key performance indicators (KPIs) for margin (like Profit Margin 1 and Profit Margin 2)

To support different integration scenarios (like SAP S/4HANA On Premise and SAP Field Service Management)

To support different accounting principles (like IFRS and US GAAP)

To support different document types (like service notifications and service orders)

Completion date is updated automatically in the maintenance plan either upon completion of a service order for a recurring service or manually by the user.

The system can automatically generate a service contract for a service item for which a maintenance plan has been created.

When using maintenance plans for recurring services, service entry sheets can be automatically created, skipping service order creation.

Updating counter readings is an optional step during confirmation of a service order for a recurring service.

Maintenance plans can be set up to automatically release a service order when it's created.

Goods receipts for service order line items can be posted, updating costs in the purchase order sent to a vendor.

A service order line item can create a purchase order directly, skipping the purchase requisition document.

Goods receipts for purchase orders can be posted that update costs in a service order at line item level.

A service order line item can create a purchase contract directly, skipping the purchase order document.

Service Order Management and Monitoring (3D2)

Intercompany Billing for Cross-Company Cost Accounting Postings (4AN)

Procurement for Service Management (3NI)

Service Contract Management (3MO)

You can create service orders for technical objects physically located at a customer.

You can create service contracts for business partners with the role Vendor.

You can create service contracts for business partners with the role Customer.

You can create service notifications and service orders for technical objects within your own organizational structure.

A seamless, fast and flexible delivery of field services by using SAP S/4HANA Cloud to support a service technician

A more efficient billing process by using SAP Field Service Management to support a billing clerk out in the field

A seamless, fast and flexible delivery of field services by using SAP Field Service Management to support a service technician

Automatic status updates in the service order out of SAP Field Service Management

An accounting document (universal journal entry)

A billing document request (BDR)

A billing plan

A billing document

Scoping

Group currency

Fiscal year variant

Configuration activities

SAP Cloud Connector

SAP Process Orchestration

Predelivered APIs

SAP Integration Suite

SAP Extensibility Explorer

SAP API Business Hub

SAP Fiori Apps Reference Library

SAP BTP Cockpit

Set-up a special document type for the solution order.

Define a new business partner category for a subscription user.

Maintain a Communication User, System and Arrangement.

Define an item category to identify a subscription in a service order.

A service order template

A service order

A service contract

A solution order