C_C4H51_2405 SAP Certified Associate - Implementation Consultant - SAP Service Cloud Questions and Answers

A customer needs to be assigned to the installed base.

The installed base must be set to active status.

An active service contract must be added to the installed base.

At least one registered product must be assigned to the installed base.

Language Adaptation tool

Workflow with a Field Update action type

Page Layout tool

Adaptation tool

Ticket routing rules

Realignment runs

Maintenance plan

Activity planner

You can link multiple tickets to a customer hierarchy using the Grouping feature.

You can change the status of multiple sub-tickets from the main ticket.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

Opening the main ticket allows you to see all the connected sub-tickets.

Data can be accessed in real time.

Existing reports can be reused.

Security issues with mashups outside of the corporate network are rare.

Offline access is available.

Use restriction rules

Create a code list restriction

Grant access to extension fields for business roles

Grant access to extension fields for business users

Change the priority to Escalated.

Set the action to Propose Solution.

Maintain the Incident Context.

Push the incident to SAP Service Cloud support.

Service contracts

Installed bases

Contacts

Registered products

Change field label

Add a new field

Create a new URL mashup

Add a new UI Switch logic

You can use Dashboard Designer to join KPIs to a new data source.

You can create new custom reports based on joined data sources.

You can assign reports to business roles.

You can use a mashup to access SAP BusinessObjects BI offline.

You can add custom fields in data sources and reports.

Restricted access rights override any unrestricted access you have defined.

Unrestricted access rights override any restrictions you have defined.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

You can decide if the access rights should override any defined restrictions for each view.

Add a reference to a service contract

Add a reference to an account

Use email as a response to a ticket

Add an account team member

Activate status schema for functional locations

Create customer records

Activate registered products in scoping

Create an installed base

Skills

Measurements

Registered products

Service contracts

The SAP S/4HANA Cloud Extensibility Model

The ABAP Cloud Development Model

ABAP RESTful Application Programming Model

Automatic time recording can be done by choosing "Start recording" and "Stop recording".

Time sheets can be submitted for approval.

You can activate Microsoft Outlook integration for time recording.

Code list restrictions are not possible for the Time Type field.

Time recording can be done without assignment to a ticket.

Workflow Action: Manual Field update

Disable Personalization

Maintain Page Layout

Code List Restriction

Determination of involved parties

SLA Determination

Party roles

Delegation rules

Notifications

Case routing

SLA

Service categories

Maintenance plan

Service contract

Operating hours

Working calendar

Activate the scoping item Function Locations

Activate the scoping item "Do you want to support email channels for corporate accounts?"

Maintain an email address

Activate the Messaging Service communication channel