C_C4H510_21 SAP Certified Application Associate - SAP Service Cloud 2111 Questions and Answers

Add an account team member.

Use e-malis as a response to a ticket.

Add a reference to an account.

Add a reference to a service contract.

When the Mass Change Account Data tool is used

When customer data needs to be loaded quickly

When there is unstructured legacy data

When data volume is low

Extension fields

Adaptation

Personalization

Code list restriction

Activate Registered Products in Scoping

Create an Installed Base

Create numeric ranges for customers

Create customer records

Activate Scoping Item Determination for Territory Owner in Transaction

Usage of Delegates

Assign Restriction Rules

Configure Work Distribution Rules for Employees

On specific report creation

On every save of the report

Periodic scheduling

Ad-hoc broadcasting

The root node/uppermost node must be defined as a service organization.

The root node/uppermost node must be defined as a company.

The root node/uppermost node must be defined as a sales organization.

The root node/uppermost node must be defined as an enterprise.

Knowledge Base fine -tuning activity

Solution finder

Broadcast

Feed

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

Unrestricted access rights override any restrictions you have defined.

Restricted access rights override any unrestricted access you have defined.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

Set the access rights to display.

Set the write access to restricted.

Set the access rights to edit.

Set the read access to restricted.

Set the read and write access to restricted.

Number of months

Warranty duration

Service category

Warranty reference date

Delete

Update

Upsert

Insert

Service agent

Business role

Business user

Employee

Territories

Service Unit of Employee

Employee

Sales Data of Employee