BAP18 BCS Practitioner Certificate in Business Analysis Practice 2018 Questions and Answers

Elizabenth is an external consultant who is helping a company streamline its process. She has not worked for this company before.

The managing director (MD) has explained that some of the line managers feel that this work is unnecessary, whilst others are concerned that their staff will be made redundant as a result of her recommendations. He is keen for Elizabeth to get an understanding Elizabeth with an of organization staff and for the involve line manager in formulating potential improvements. The MD has provided Elizabeth with an organizational chart, detailing the business areas she needs to investigate, as well as the names of the line managers involved.

To understand the concerns of operational staff and line managers, which pair of techniques SHOULD she use first?

A company is reviewing its critical success factors and key performance indicators So far. it has key performance indicators for the following:

* The time to deliver orders for products

* Consumer satisfaction with products.

* Wastage in product production.

* The qualifications of production employees

Which area of Kaplan and Norton's balanced business scorecard has NOT been considered?

A business analyst has been assigned to help develop a plan for expanding a business that produces software for mobile phones and has interview he managing director to understand his perspective regarding the expansion. The managing director’s worldview is as follows:

‘’The purpose of our business is to develop and sell software for mobile phones. The expansion will enable us to increase the amount of software we procedure, so we can keep pace with the growing demand of the market for software that is easy to use.’’

Which of the following is a 'transformation' for this worldview?