Apple-Device-Support Apple Device Support Exam (SUP-2025) Questions and Answers

A Managed Apple Account, created by organizations via Apple Business Manager or Apple School Manager, is designed for institutional use and has restricted features compared to a personal Apple Account. While Managed Apple Accounts support iCloud services like iCloud Drive and iCloud Keychain for productivity and security, they do not include access to the Health app or Health data syncing. This limitation exists because Health data is personal and not relevant to organizational management, which focuses on work-related functionality.

Option A (iCloud Keychain) is available for password management in managed environments.

Option B (iCloud Drive) is supported for file storage and collaboration.

Option C (News) may be restricted in some configurations, but it’s not inherently unavailable with Managed Apple Accounts.

Option D (Health) is unavailable because it’s tied to personal health tracking, not organizational use.This is documented in Apple’s "Managed Apple Accounts" guide(support.apple.com/guide/apple-business-manager), which outlines supported features as of 2025.

A system extension alert requires user approval inSystem Settings > Privacy & Security. After installation, macOS prompts to allow the extension; selecting “Allow” (and sometimes restarting) enables it if signed by the developer.

Option A: Safe Mode disables extensions; Control Center doesn’t manage them.

Option B: System Information doesn’t notarize extensions.

Option C: Migration Assistant isn’t for updates.

Option D: Correct per macOS security policy.References: Apple Support - "If a system extension won’t load" (support.apple.com/HT210999).

System extensions on macOS (e.g., kernel extensions pre-Sonoma, replaced by system extensions) may trigger alerts if they’re unsigned, blocked by Gatekeeper, or incompatible. The alert typically suggests the extension is unapproved or failed to load. The best action is tocontact the developerfor support, as they can provide an updated, signed version or instructions to resolve the issue.

Option A (System Information) shows extension details but can’t notarize them—Apple’s notarization is developer-side.

Option C (Migration Assistant) transfers data, not updates extensions.

Option D (Safe Mode) disables extensions but doesn’t fix the alert.

Option B is proactive and aligns with Apple’s advice. See "If a system extension won’t load" (support.apple.com/HT210999).

AirDrop requires both Wi-Fi and Bluetooth. IfBluetooth is off, AirDrop fails as it can’t discover nearby devices.

Option B: AirDrop is built-in, not installed.

Option C: Handoff doesn’t disable AirDrop.

Option D: Hotspot doesn’t affect AirDrop.

Option A: Correct—Bluetooth is essential.References: Apple Support - "Use AirDrop" (support.apple.com/HT204144).

Rapid Security Responsedelivers urgent security patches between major updates, enhancing protection without a full OS upgrade.

Option B: Notifications aren’t part of this.

Option C: App downloads aren’t restricted.

Option D: No report is displayed.

Option A: Correct—security focus.References: Apple Support - "Rapid Security Response" (support.apple.com/HT213340).

System Integrity Protection (SIP)restricts root user actions, protecting critical system files and processes from modification, even with admin privileges. Enabled by default since macOS Sierra.

Option A: XProtect scans for malware, not limits root.

Option B: Full Disk Access grants permissions, not restricts.

Option D: Secure Enclave handles encryption, not root limits.

Option C: Correct—SIP enforces security.References: Apple Support - "About System Integrity Protection" (support.apple.com/HT204899).

Insufficient storage (e.g., <5GB free) prevents iPadOS updates, as they require space for download and installation (check inSettings > General > iPad Storage).

Option A: Cellular can work if “Use Cellular Data” is on.

Option B: <50% battery prompts charging, not blocks visibility.

Option D: Purchase History isn’t tied to updates.

Option C: Correct—common issue.References: Apple Support - "Update your iPad" (support.apple.com/HT204204).

If a USB device isn’t in Finder or Disk Utility,System Information > Hardware > USBlists all connected USB devices, confirming physical detection.

Option A: Volumes shows mounted disks, not unmounted USB.

Option C: Storage shows used space, not hardware.

Option D: Device Management isn’t a setting.

Option B: Correct for hardware verification.References: Apple Support - "Use System Information" (support.apple.com/HT203001).

Recovery Lock (MDM feature on supervised Macs) requires entering therecoveryOS passwordat the Recovery prompt to access macOS Recovery.

Option A: Startup Disk doesn’t handle this.

Option B: Service isn’t needed.

Option D: Bypass Key isn’t a standard term here.

Option C: Correct—MDM-specific step.References: Apple Support - "MDM Recovery Lock" (support.apple.com/HT204142).

HoldingOptionand clicking the Wi-Fi menu bar icon reveals advanced options, including “Open Wireless Diagnostics,” which provides detailed network info.

Option B: Regular click shows basic options.

Option C: Right-click doesn’t target SSID for diagnostics.

Option D: Command key doesn’t trigger this.

Option A: Correct—standard method.References: Apple Support - "Use Wireless Diagnostics" (support.apple.com/HT202663).

A:Force close (swipe up from App Switcher) and reopen refreshes the app.

D:Delete and reinstall (from App Store) fixes corruption.

Option B: No “Settings > Apps” path exists on iOS.

Option C: “Relaunch” isn’t a shortcut option.

Option E: Location settings don’t fix opening issues.References: Apple Support - "If an app stops responding" (support.apple.com/HT201398).

InSystem Settings > Network > Ethernet > Details, the DNS tab lets you remove manual DNS entries on macOS.

Option A: No “DNS Management” exists.

Option B: “Advanced” was pre-Ventura; now it’s “Details.”

Option C: No “Restore Defaults” option.

Option D: Correct—current UI term.References: Apple Support - "Change DNS settings on Mac" (support.apple.com/HT202068).

A sysdiagnose report (diagnostic log) can be transferred:

C:Connect iPad to Mac, select it in Finder’s “Locations,” and sync to transfer files.

D:InSettings > Privacy & Security > Analytics & Improvements > Analytics Data, locate the sysdiagnose file and use AirDrop.

Option A: No “AppleCare & Warranty” path exists for analytics.

Option B: Macintosh HD isn’t the iPad in Finder.

Option E: AirPlay & Continuity doesn’t host analytics.References: Apple Support - "Collect diagnostics on iPad" (support.apple.com/HT207935).

Thetccutilcommand in Terminal manages the Transparency, Consent, and Control (TCC) database, controlling app privacy permissions (e.g., camera, microphone). Example: tccutil reset All resets all permissions.

Option B: dscl manages directory services, not privacy.

Option C: ifconfig configures network interfaces.

Option D: Sysadminctl manages system accounts, not TCC.

Option A: Correct for macOS privacy management.References: Apple Developer - "TCC Command Line" (developer.apple.com/documentation).

The Activity Monitor Dock icon can display real-timeNetwork Usage(e.g., data sent/received) if set inView > Dock Icon.

Option A: Storage is in System Settings > General > Storage.

Option B: Wi-Fi details are in Network settings.

Option D: Hardware is in System Information.

Option C: Correct—network is monitorable.References: Apple Support - "Use Activity Monitor" (support.apple.com/HT201464).

Instant Hotspot needs:

A:Same Apple Account for seamless recognition.

B:Wi-Fi and Bluetooth enabled for connectivity.

Option C: Mobile provider isn’t relevant.

Option D: IPv6 isn’t a requirement.

Option E: Different accounts break Continuity.References: Apple Support - "Use Instant Hotspot" (support.apple.com/HT204023).

Safari profiles (introduced in iOS 17/macOS Sonoma) allow users to separate browsing data (e.g., tabs, bookmarks) and sync them via iCloud. For syncing to work between a Mac and iPhone,Safarimust be enabled in the iCloud settings on both devices (Settings > [user name] > iCloudon iPhone;System Settings > [user name] > iCloudon Mac). This toggle ensures bookmarks, history, tabs, and profiles sync.

Option A is vague; there’s no specific "Profile syncing" setting—Safari syncing covers profiles.

Option B (Safari extensions) isn’t required for profile syncing; extensions sync separately.

Option C is correct, as disabling Safari in iCloud stops all Safari data syncing.

Option D (Private Relay) enhances privacy but doesn’t affect syncing.Verify this in Apple’s "Set up and use iCloud Tabs" (support.apple.com/HT202530), which extends to profiles.

InSettings > Privacy & Security > Location Services, toggle “Precise Location” off per app to limit to approximate location.

Option A: General doesn’t host this.

Option B: Apps don’t edit this internally.

Option C: Reinstalling resets, not limits.

Option D: Correct—iOS privacy control.References: Apple Support - "Control location access" (support.apple.com/HT207092).

WPA3 Enterprisesupports digital certificates for authentication, ideal for secure organizational networks, unlike personal modes.

Option B: WPA Personal uses passwords.

Option C: WPA3 Personal uses passwords, not certificates.

Option D: Transitional is a hybrid, not certificate-based.

Option A: Correct—enterprise-grade security.References: Apple Support - "Connect to Wi-Fi" (support.apple.com/HT202831).

Private Wi-Fi Addressrandomizes the MAC address per network, preventing tracking across Wi-Fi connections.

Option A: App permissions are separate (TCC).

Option C: App Store status isn’t relevant.

Option D: MAC restriction is network-side, not device-side.

Option B: Correct—enhances privacy.References: Apple Support - "Use private Wi-Fi addresses" (support.apple.com/HT211227).

For Apple silicon Macs, hold the power button until startup options appear, then pressCommand-Dto start Apple Diagnostics.

Option A: Shift is for Safe Mode.

Option C: Option-D isn’t valid here.

Option D: D alone works on Intel, not always silicon.

Option B: Correct for 2025 silicon Macs.References: Apple Support - "Use Apple Diagnostics" (support.apple.com/HT202731).

Private Wi-Fi Address(Settings > Wi-Fi > [network] > i) randomizes the MAC address per network. If the organization uses MAC filtering (allowing specific addresses), a randomized MAC prevents connection.

Option A: Limits IP tracking, not MAC.

Option C: Low Data Mode restricts data, not connectivity.

Option D: Location Services doesn’t affect MAC.

Option B: Correct—random MAC clashes with filtering.References: Apple Support - "Use private Wi-Fi addresses" (support.apple.com/HT211227).

MDM solutions can defer macOS updates (e.g., for 90 days) to ensure compatibility with organizational software. This explains why the work Mac lags behind the personal Mac.

Option A: Bootstrap tokens enable MDM features, not deferrals.

Option C: Personal account sign-in doesn’t block updates.

Option D: Admin rights aren’t required to see updates.

Option B: Correct—MDM deferral is common in managed environments.References: Apple Support - "MDM software updates" (support.apple.com/HT204142).

Dismissing a captive portal dialog (e.g., for public Wi-Fi) blocks internet access. Visitingcaptive.apple.comin a browser reopens the sign-in page.

Option B: MDM isn’t relevant for public Wi-Fi.

Option C: IP tracking doesn’t affect captive portals.

Option D: Private Wi-Fi address doesn’t fix this.

Option A: Correct—standard fix.References: Apple Support - "Connect to Wi-Fi" (support.apple.com/HT202831).

Instant Hotspot requires Wi-Fi, Bluetooth, and network settings to align.Reset Network Settings(Settings > General > Transfer or Reset iPhone > Reset) clears network glitches, re-establishing connectivity.

Option B: “Allow Others” is for non-account devices, not same-account issues.

Option C: Data Roaming is for cellular abroad, not Hotspot.

Option D: Data Mode affects usage, not connection.

Option A: Correct—resets network stack.References: Apple Support - "Use Instant Hotspot" (support.apple.com/HT204023).

App Tracking Transparency(iOS 14.5+) prompts apps to request permission for cross-app/website tracking via IDFA.

Option B: Safety Check manages sharing.

Option C: Warns about content, not tracking.

Option D: Private Browsing is Safari-specific.

Option A: Correct—privacy feature.References: Apple Support - "App Tracking Transparency" (support.apple.com/HT212025).

In macOS Recovery’s Recovery app log,Detail Levelfilters messages (e.g., to show only errors), refining the view for troubleshooting.

Option A: Message Type isn’t a filter here.

Option C: Log Type isn’t an option.

Option D: Filter Level isn’t a term used.

Option B: Correct per Recovery interface.References: Apple Support - "Use macOS Recovery" (support.apple.com/HT201314).

B:VPN/proxy can block access to Apple’s update servers, preventing detection.

C:MDM can defer updates (e.g., 90 days) on managed devices.

Option A: Signing affects installation, not visibility.

Option D: Backup isn’t required to see updates.

Option E: Charge level affects installation, not availability.References: Apple Support - "Update your iPhone" (support.apple.com/HT204204); "MDM restrictions" (support.apple.com/HT204142).

Health and Activity data on an iPhone is sensitive and tied to the Health app, which includes information like steps, workouts, and medical records. When backing up an iPhone to a Mac, this data is included only if the backup is encrypted. An encrypted backup, created using a password in Finder (macOS Catalina and later) or iTunes (older macOS versions), securely stores Health and Activity data alongside other sensitive information like saved passwords. If the user restored from an unencrypted backup, Health and Activity data would not be included, as unencrypted backups exclude this data by design for privacy reasons.

Option A is incorrect because the backup process doesn’t allow selective exclusion of Health and Activity data during creation; it’s an all-or-nothing inclusion with encryption.

Option B is incorrect because Health and Activity dataisbacked up to a computer if the backup is encrypted.

Option D is incorrect because the restore process doesn’t offer an option to deselect specific data types like Health and Activity; the backup either includes it (if encrypted) or doesn’t (if unencrypted).This behavior is consistent across iOS versions, including iOS 18 in 2025. For official confirmation, refer to Apple’s support article "What does iCloud back up?" (support.apple.com/HT207428) and "Back up iPhone using your Mac" (support.apple.com/HT201352), which note that Health data requires encryption.

According to the Apple Device Support Reference Materials, you can change the undo send delay setting on your iPad by going to Settings > Mail > Undo Send Delay1. This setting allows you to unsend an email within a certain time frame after you tap the send button. You can choose from Off, 10 seconds, 20 seconds, or 30 seconds. The other options, A, B, and C, are not correct because they are not the correct paths to access the undo send delay setting. General > Mail > Undo Send Delay is not a valid path in the iPad settings2. Open your mail app then open settings and select Undo Send Delay is not a valid option because the mail app does not have its own settings menu3. Settings > Mail > Accounts > Undo Send Delay is not a valid path because the Accounts section does not have an undo send delay option4. References: 1: Unsend email with Undo Send in Mail on iPad - Apple Support, Section "Delay sending emails". 2: General settings on iPad - Apple Support 3: Mail settings overview for iPad - Apple Support 4: Manage email accounts in Mail on iPad - Apple Support

To delete a user on a Mac, you need to follow these steps12:

Navigate to System Settings —► Users & Groups. This is where you can manage the users and groups on your Mac. You may need to scroll down to see all the options.

Click the lock icon at the bottom left of the window and enter your administrator password to make changes.

Click the (i) button next to the user you would like to delete on Mac. This will show you more information about the user, such as their name, picture, password, and permissions.

Click Delete User or Delete Group. This will prompt you to confirm your action and choose what to do with the user’s home folder.

Select Delete Account. This will remove the user and their home folder from your Mac, freeing up storage space. Alternatively, you can choose to save the home folder as a disk image or leave it as it is, in case you want to restore the user later.

Click Delete User or Delete Group again to finalize the deletion.

References: Delete a user or group on Mac - Apple Support, Here’s our guide on how to delete a user on Mac - MacPaw

Windows Migration Assistant is a software that helps you transfer your contacts, calendars, email accounts, and more from your Windows PC to your Mac. It copies but does not delete files from your PC. You need to download and install the appropriate version of Windows Migration Assistant on your PC, depending on which macOS your Mac is using. Then you need to connect your Mac and PC to the same network, such as your home Wi-Fi network or an Ethernet cable. Finally, you need to use Migration Assistant on both your Mac and PC to start the transfer process. References: = Transfer from PC to Mac with Migration Assistant, Download Windows Migration Assistant v2.4.5.0 (Monterey, Ventura and Sonoma)

Sysdiagnose is a tool that extracts information from iOS or iPadOS devices and captures it in a log file. You can use sysdiagnose to troubleshoot general issues or report them to AppleCare. To run sysdiagnose, you can either press and hold both volume buttons and the side or top button on iPad for 1 to 1.5 seconds, or use AssistiveTouch to select Analytics from the Top Level Menu. After sysdiagnose finishes, you can find the log file in Settings > Privacy & Security > Analytics & Improvements > Analytics Data. The log file name starts with “sysdiagnose” and includes the date and time of the capture. You can then transfer the log file to your Mac via AirDrop or USB. References: = Using Sysdiagnose to Troubleshoot iOS or iPadOS; Gathering a Sysdiagnose from an iPadOS or iOS device; Apple Device Support Exam Prep Guide, page 10.

App preference files are files that store the rules or parameters that tell your apps how they should work. They usually have the .plist extension and are associated with a specific app’s bundle identifier. App preference files are typically stored in two locations on a Mac: the user library and the system library. The user library is located at -/Library/Preferences and contains the preference files for the current user. The system library is located at /Library/Preferences and contains the preference files for all users. These locations are different from the root library, which is located at /System/Library/Preferences and contains the preference files for the operating system and its components. You can access these locations by using the Finder, the Terminal, or the defaults command line utility. You can also edit, delete, or reset the preference files using various methods, but you should be careful not to damage or corrupt them, as they may affect the functionality of your apps. References:

Where are the application preference files location on Mac

What are Mac system preferences files, and how do I fix them?

How to change the default apps used to open files in macOS

To view live log messages using Console on your Mac, you need to select Mac in the sidebar, then click Start Streaming in the toolbar. This will display the log messages for your Mac as theyare generated. You can also use the Touch Bar to start or stop streaming. The type of log message is indicated by a dot in the Type column: red for faults, yellow for errors, dark gray for debug messages, and light gray for info messages1. References: View log messages in Console on Mac, Apple Support.

Click Network in the sidebar, then click Wi-Fi on the right. Scroll down and click Advanced to open the list of known networks. Click the More button. next to the network name, then choose Copy Password.

Migration Assistant is a utility that allows you to transfer data from one Mac to another, either directly or from a backup. You can use Migration Assistant during the initial setup of your new Mac, or launch it later from the Utilities folder. Migration Assistant can transfer your user accounts, documents, applications, settings, and other data. References: = Apple Device Support Exam Prep Guide, page 7; Apple - Support - Manuals, Migration Assistant User Guide.

Fallback recoveryOS is a hidden boot mode on Macs with Apple silicon that allows you to access a second copy of recoveryOS in case the regular one fails. To start up into fallback recoveryOS, you need to shut down your Mac completely, then double-press and hold the power button until you see “Loading startup options” on the screen. Then you can click Options and Continue to enter the recovery utilities window. Fallback recoveryOS is different from regular recoveryOS in that it doesn’t have the capability to change the system security state, so you can’t use Startup Security Utility or disable SIP in this mode. References:

Use macOS Recovery on a Mac with Apple silicon

Fallback Recovery OS - A Hidden Boot Trick on M1 Macs

Mac Not Booting Into Recovery Mode? 7 Fixes to Try

How to boot an Apple silicon Mac into Recovery mode

How to Enter macOS Recovery Mode on Apple Silicon Macs

Face ID will attempt to recognize your face three times before asking for your passcode. This is to prevent unauthorized access to your device by someone who looks similar to you or has a photo of you. If Face ID fails to match your face after three attempts, you can either enter your passcode or swipe up from the bottom of the screen to try Face ID again. You can also adjust the settings for Face ID to make it more or less sensitive to variations in your appearance, such as wearing glasses, a hat, or a mask. References: Use Face ID on your iPhone or iPad Pro - Apple Support, iOS 12: How to retry Face ID after a failed attempt - 9to5Mac

To determine if Melody’s printers were configured manually or by an MDM solution, you should go to Privacy & Security > Profiles in System Settings. This is where you can see the profiles that are installed on the Mac, which may include printer settings. If there are any profiles that contain the Printing or AirPrint payload, then the printers were configured by an MDM solution. Otherwise, the printers were configured manually by the user or an administrator. References: Printing MDM payload settings for Apple devices - Apple Support, AirPrint MDM payload settings for Apple devices - Apple Support, Intro to mobile device management profiles - Apple Support

Apple Support is a free app that helps you access personalized solutions for all of your Apple products and services, including AppleCare+ plans. You can also talk to a real person, book a reservation, find a nearby store, and manage your subscriptions. One of the features of the app is to reset your Apple ID password with the Apple Support app on a borrowed device. If you don’t have an Apple device but have access to your trusted phone number, you can borrow an Apple device from a friend or family member, or use one at an Apple Store. You can open the Apple Support app on the borrowed device, scroll down to Support Tools, tap Reset Password, tap “A different Apple ID”, enter your Apple ID, and follow the onscreen instructions to reset your password. Any information that you enter will not be stored on the device. References:

Apple Support on the App Store

If you forgot your Apple ID password - Apple Support

 Activities is a feature in Console that allows you to view log messages grouped by the activity they are associated with. This helps you focus on specific log messages and allows for a more complete analysis of your Mac. To view activities in Console, you need to click the Activities button in the toolbar (or use the Touch Bar). If the Activities button is dimmed, you need to click Start in the toolbar first. You can then select an activity to see the log messages for that activity, expand or collapse child activities, and view the details of an activity. References: = View activities in Console on Mac; Apple Device Support Exam Prep Guide, page 11.

 FileVault is a feature that encrypts the data on your Mac’s startup disk, making it more secure. To unlock your Mac, you need to enter your account password or a recovery key. A recovery key is a 28-character code that is generated when you turn on FileVault. You can choose to store it in iCloud or write it down and keep it in a safe place. An iCloud account and password can also be used to reset your FileVault password, if you enabled this option when you turned on FileVault. The other options, authenticator app, using a trusted device, and SMS verification code, are not valid ways to reset a FileVault password on a Mac. References: 1 Use FileVault to encrypt the startup disk on your Mac - Apple Support 2 Reset a macOS User Password - Kandji 3 How to unlock your Mac with its Recovery Key and FileVault active - Macworld

You can enroll up to five fingerprints on iPad Air (4th generation) using Touch ID. Touch ID is a feature that allows you to securely and conveniently unlock your iPad, authorize purchases and payments, and sign in to many third-party apps. You can add multiple fingerprints (both of your thumbs and forefingers, for example) or register multiple reads of the same finger to provide even more data from a variety of angles. References: = Apple - Support - Manuals, Set up Touch ID on iPad; iPad Air: How to set up and use Apple’s new Touch ID fingerprint sensor.

Find My uses Bluetooth signals from nearby Apple devices to locate lost or missing devices, even when they’re offline. This feature is called Find My network, and it creates a secure and anonymous network of hundreds of millions of Apple devices that can help find each other. When you mark your device as lost, it sends out a secure Bluetooth beacon that can be detected by other Apple devices nearby. Those devices relay the location of your device to iCloud so you can see it on a map. Find My network respects your privacy and does not reveal any personal information or location data to anyone. Find My also uses Wi-Fi and cellular data to locate devices that are online and have Location Services enabled. References: Find My network overview - Apple Support, Locate a device in Find My on iPhone - Apple Support

The Apple program that you should join if you’re in charge of testing your organization’s infrastructure and its ability to work with the Apple software before public release is Apple Seed for IT. This beta-testing program, available to any business organization or educational institution, allows you to evaluate the latest prerelease software versions in your unique work environments. You can test the compatibility, stability, and security of your IT infrastructure and business-critical apps with the upcoming releases of macOS, iOS, iPadOS, tvOS, and watchOS. You can also provide feedback directly to Apple and influence the development of the software1.

The other options are not suitable for this purpose, as they have different goals and requirements. Design for IT is a program that helps you design and implement solutions for Apple devices in your organization, but it does not provide access to prerelease software2. Apple Developer Program is a program that lets you distribute apps on the App Store and access developer resources, but it does not offer a dedicated channel for testing your organization’s infrastructure3. Apple Developer Enterprise Program is a program that allows you to develop and deploy proprietary, internal-use apps to your employees, but it does not allow you to test the compatibility of those apps with the latest Apple software4.

References: 1: Apple Seed for IT - Apple Support. 2: Design for IT - Apple Developer. 3: Apple Developer Program - Apple Developer. 4: Apple Developer Enterprise Program - Apple Developer.

Rosetta 2 is an emulator that allows applications that were originally built for Intel-based Macs to run on Apple silicon Macs. Rosetta 2 translates the Intel instructions to Apple instructions in the background, without the user noticing. Rosetta 2 is automatically installed when an Intel app is launched for the first time on an Apple silicon Mac. Rosetta 2 can also translate Universal apps that contain both Intel and Apple instructions, if the user chooses to run the Intel version. Rosetta 2 is not a substitute for creating native apps for Apple silicon, but it is a temporary solution to ease the transition. References: Rosetta 2 - Apple Developer, How to Launch the Intel Version of a Universal Apple Silicon App

This is the correct answer because turning on the firewall is the best way to protect your Mac from unwanted contacts from other computers when you are connected to the internet or a network. A firewall is a software or hardware system that blocks unauthorized access to your Mac by filtering the incoming and outgoing network traffic. The firewall can prevent hackers, malware, or other threats from accessing your Mac or stealing your data. You can also customize the firewall settings to allow or block specific apps and services from communicating through the firewall. To turn on the firewall on your Mac, you need to go to System Settings > Network > Firewall, and click the Turn On Firewall button. You can also click the Firewall Options button to see more settings and options. References: Block connections to your Mac with a firewall - Apple Support, A Practical Guide to Securing Your Mac | Reviews by Wirecutter

Sidecar is a feature that lets you use your iPad as a display that extends or mirrors your Mac desktop. You can use Sidecar to work with different apps on the different screens, use the same app on both screens, or mirror the screens so that they show the same content. You can also use your Apple Pencil to draw, edit, or mark up documents on your iPad while seeing the updates live on your Mac. Sidecar requires macOS 10.15 or later and iPadOS 13 or later on supported models. You can use Sidecar wirelessly or with a USB cable. To use Sidecar, you need to select your iPad from the Display menu in Control Center or the menu bar on your Mac, or from the AirPlay menu on macOS Catalina. You can also use the sidebar and the Touch Bar on your iPad to access common Mac controls and app-specific commands. The other options are not the correct answer, as they have different functions or are not available on macOS and iPadOS.

Universal Control is a feature that lets you use a single keyboard, mouse, or trackpad to control your Mac and iPad, with the iPad showing its own Home Screen and apps rather than the desktop and apps of your Mac. You can also drag and drop content between your devices. Universal Control requires macOS Monterey or later and iPadOS 15 or later on supported models.

Screen Sharing is a feature that lets you remotely view or control another Mac or share your Mac screen with others over the internet. You can use Screen Sharing to help someone with a problem, collaborate on a project, or access your files and apps. Screen Sharing requires macOS 10.14 or later on both Macs, and an Apple ID or a local network connection.

Stage Manager is not a feature on macOS or iPadOS. It is a feature on watchOS 8 or later that lets you control the camera and microphone on your iPhone from your Apple Watch. You can use Stage Manager to take photos, record videos, zoom in and out, adjust the exposure, mute the sound, and switch between the front and back cameras on your iPhone. References:

Apple Device Support Exam Prep Guide, page 6

Use an iPad as a second display for a Mac

Use iPad as a second display for your Mac

Sidecar: Turn an iPad Into a Secondary Mac Display

Use Universal Control on your Mac and iPad

Share the screen of another Mac

[Use Stage Manager on your Apple Watch]

AirPrint is an Apple technology that lets you print full-quality photos and documents from your Mac, iPhone, or iPad without the need to download or install drivers. AirPrint features include easy discovery, automatic media selection, and enterprise-class finishing options. AirPrint is compatible with most popular printer models, including the printers and print servers listed on the Apple Support website1. References: About AirPrint - Apple Support, Printers & Scanners - All Accessories - Apple

 Sysdiagnose log files are located on iPhone in Settings > Privacy & Security > Analytics & Improvements > Analytics Data. Sysdiagnose is a tool that collects information from the iPhone and saves it in a log file. You can use sysdiagnose to troubleshoot general iOS issues or report them to AppleCare. To generate a sysdiagnose log file, you need to press and hold both volume buttons and the side or top button for 1 to 1.5 seconds, then release them. You will see a screenshot and a message that says “Diagnostics are in flight”. Sysdiagnose can take up to 10 minutes to finish. After that, you can find the log file in the Analytics Data section of the Settings app. The log file name will start with “sysdiagnose_” and include the date and time of the generation, the device type, and the iOS version. For example, “sysdiagnose_2024.01.06_17-14-34+0500_iPhone_OS_iPhone_19A344.tar.gz”. References: Using Sysdiagnose to Troubleshoot iOS or iPadOS — Apple Device Support Tutorials | Apple Training, How to extract sysdiagnose logs for forensic purposes on iOS | Andrea Fortuna

The image shows the Emergency SOS screen on an iPhone, which allows you to quickly call emergency services and access your Medical ID. To get to this screen, you need to press and hold the side button and one of the volume buttons until the Emergency SOS slider appears. This works on iPhone 8 and later models. If you continue holding the buttons, a countdown will begin and an alert will sound. At the end of the countdown, your iPhone will automatically call emergency services. Alternatively, you can swipe right on the Emergency SOS slider to call emergency services immediately. You can also tap the Medical ID button to view or share yourmedical information, or the cancel button to exit the screen. References: 1 Use Emergency SOS on your iPhone - Apple Support 2 How to trigger Emergency SOS on your iPhone (and shut it off) - iMore

The installer log is a useful tool to troubleshoot macOS installation issues. The installer log records the progress and status of the installation process, as well as any errors or warnings that may occur. You can view the installer log during or after the installation by following these steps1:

To view the installer log during the installation, press Command-L on your keyboard. A new window will open showing the log messages. You can press Command-3 to show all messages, or Command-4 to show errors and progress messages only.

To view the installer log after the installation, open the Console app from the Applications > Utilities folder. In the sidebar, select your Mac under Devices, then choose /var/log > install.log from the list of log files. You can use the search field or the filter bar to find relevant messages.

The installer log can help you identify the cause of the installation issue, such as a corrupted installer file, insufficient disk space, incompatible software, or network problems. You can use the information in the installer log to troubleshoot the issue or contact Apple Support for further assistance. References: How to use the macOS installer log to troubleshoot installation problems - Macworld

Reference Mode is a display mode for professional content creation workflows, like color grading, editing, and content review, where accurate colors and consistent image quality are critical. Reference Mode enables the 12.9-inch iPad Pro with Liquid Retina XDR display to deliver reference color for popular color standards and video formats, such as BT.709, sRGB, HDR10, Dolby Vision, and more. It also disables all dynamic display adjustments for ambient surround, such as True Tone, Auto-Brightness, and Night Shift. Guillermo can use Reference Mode to match the color requirements of his workflow and ensure that his marketing materials and color grading are accurate and consistent. He can also use Reference Mode with Sidecar to use his iPad Pro as a secondary reference display for his Mac. References: Use Reference Mode on your iPad Pro, iPadOS 16: These are the new features exclusive to M1 iPads

Your Mac uses Bluetooth to broadcast its location information after you turn on Find My when it’s offline or in sleep mode. This is part of the Find My network, which is an encrypted, anonymous network of hundreds of millions of Apple devices that can help you locate your device, even when it’s offline1. When your Mac is offline or in sleep mode, it sends out a secure Bluetooth signal that can be detected by other Apple devices nearby. These devices relay the location of your Mac to iCloud so you can view it in the Find My app2. The other options, Ultra Wideband (UWB), Emergency SOS, and Wi-Fi, are not used by your Mac to broadcast its location information in this scenario. References: 1 About the Find My network - Apple Support 2 Locate a device in Find My on Mac - Apple Support

To create password encrypted backups with Apple Configurator, you need to enable encrypted backups for the devices or Blueprints that you want to back up. This option is available under the Actions > Advanced menu, and it requires you to enter and verify a password for the backups. Once enabled, encrypted backups save users’ passwords and provide more security for the data. Encrypted backups can be restored only to devices or Blueprints that have the same encryption settings and password. References: Enable encrypted backups in Apple Configurator

The first action you should try when an app is unresponsive is to force the app to quit and reopen it. This can help resolve temporary issues that may cause the app to freeze, crash, or not respond to your inputs. To force the app to quit, swipe up from the bottom of the device. If your device has a home button, double press that instead. This will bring up a carousel of all the open windows on your device. Swipe left or right to find the app that you want to quit. Swipe up on the app’s preview to close it. Then, tap the app icon on the Home screen to reopen it and see if it works as expected. References: If an app on your iPhone or iPad stops responding … - Apple Support

 To quit out of a man page in Terminal Mac, you need to press the q key on your keyboard. A man page is a manual page that shows the usage and syntax of a command or a program. The man command uses a pager program to display the man page on the screen. A pager program is a program that lets you view a text file one page at a time, or scroll up and down. The default pager program for the man command is less, which is a more advanced version of the more program. The q key is the command to quit the less program and return to the shell prompt. The other options, less, clear, and esc, are not valid ways to quit out of a man page in Terminal Mac. Less is the name of the pager program, not a command. Clear is a command to clear the screen, not to quit the pager program. Esc is a key to escape from certain modes or commands, not to quit the pager program. References: 1 How to Exit the MAN Command and Quit Man Pages Properly - OS X Daily 2 How to escape out of the MAN screen or page in UNIX? - Stack Overflow 3 How to use the command manual in Terminal | Macworld 4 How to Quit the MAN Command and Exit Man Pages Properly - Bollyinside

 Face ID is a biometric authentication feature that allows users to unlock their device with a facial scan. Face ID attempts to match the user’s face with the stored data every time the device is woken up. However, there are situations where Face ID is not permitted or fails to recognize the user. In those cases, the user must enter their passcode or password to unlock the device. One of those situations is when there are five unsuccessful attempts to match a face. After five failed scans, Face ID is disabled and the user is prompted to enter their passcode or password. This is a security measure to prevent unauthorized access to the device by someone who does not look like the user. References: Face ID, Touch ID, passcodes, and passwords - Apple Support, What Is Face ID? - How-To Geek