Special Summer Sale - 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: dm70dm

Agentforce-Specialist Salesforce Certified Agentforce Specialist Questions and Answers

Questions 4

Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the

content's safety level.

What does a safety category score of 1 indicate in the Einstein Generative Toxicity Score?

Options:

A.

Not safe

B.

Safe

C.

Moderately safe

Buy Now
Questions 5

Universal Containers deployed the new Agentforce Sales Development Representative (SDR) Into production, but sales reps are saying they can't find it. What is causing this issue?  

Options:

A.

Sales rep users profiles are missing the Allow SDR Agent permission.

B.

Sales rep users do not have access to the SDR Agent object.

C.

Sales rep users are missing the Use SDR Agent permission set.  

Buy Now
Questions 6

What is the role of the large language model (LLM) in understanding intent and executing an Agent Action?

Options:

A.

Find similar requested topics and provide the actions that need to be executed.

B.

Identify the best matching topic and actions and correct order of execution.

C.

Determine a user’s topic access and sort actions by priority to be executed.

Buy Now
Questions 7

Universal Containers has a strict change management process that requires all possible configuration to be completed in a sandbox which will be deployed to production. The Agentforce Specialist is tasked with setting up Work Summaries for Enhanced Messaging. Einstein Generative AI is already enabled in production, and the Einstein Work Summaries permission set is already available in production.

Which other configuration steps should the Agentforce Specialist take in the sandbox that can be deployed to the production org?

Options:

A.

create custom fields to store Issue, Resolution, and Summary; create a Quick Action that updates these fields: add the Wrap Up component to the Messaging Session record paae layout: and create Permission Set Assignments for the intended Agents.

B.

From the Epstein setup menu, select Turn on Einstein: create custom fields to store Issue, Resolution, and Summary: create a Quick Action that updates these fields: and add the wrap up componert to the Messaging session record page layout.

C.

Create custom fields to store issue, Resolution, and Summary; create a Quick Action that updates these fields: and ado the Wrap up component to the Messaging session record page lavcut.

Buy Now
Questions 8

Universal Containers wants to leverage the Record Snapshots grounding feature in a prompt template. What preparations are required?

Options:

A.

Configure page layout of the master record type.

B.

Create a field set for all the fields to be grounded.

C.

Enable and configure dynamic form for the object.

Buy Now
Questions 9

Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with Al-generated email responses, grounded in Knowledge base.

Which AI capability should UC use?

Options:

A.

Einstein Email Replies

B.

Einstein Service Replies for Email

C.

Einstein Generative Service Replies for Email

Buy Now
Questions 10

Universal Containers (UC) configured a new PDF file ingestion in Data Cloud with all the required fields, and also created the mapping and the search Index. UC Is now setting up the retriever and notices a required fleld is missing.

How should UC resolve this?

Options:

A.

Create a new custom Data Cloud object that includes the desired field.

B.

Update the search index to include the desired field.

C.

Modify the retriever's configuration to include the desired field..

Buy Now
Questions 11

An Agentforce at Universal Containers is trying to set up a new Field Generation prompt template. They take the following steps.

1. Create a new Field Generation prompt template.

2. Choose Case as the object type.

3. Select the custom field AI_Analysis_c as the target field.

After creating the prompt template, the Agentforce Specialist saves, tests, and activates it. Howsoever, when they go to a case record, the AI Analysis field does not show the (Sparkle) icon on the Edit pencil. When the Agentforce Specialist was editing the field, it was behaving as a normal field.

Which critical step did the Agentforce Specialist miss?

Options:

A.

They forgot to reactivate the Lightning page layout for the Case object after activating their Field Generation prompt template.

B.

They forgot that the Case Object is not supported for Add generation as Feinstein Service Replies should be used instead.

C.

They forgot to edit the Lightning page layout and associate the field to a prompt template

Buy Now
Questions 12

Universal Containers (UC) has a legacy system that needs to integrate with Salesforce. UC wishes to create a digest of account action plans using the generative API feature.

Which API service should UC use to meet this requirement?

Options:

A.

REST API

B.

Metadata API

C.

SOAP API

Buy Now
Questions 13

Which element in the Omni-Channel Flow should be used to connect the flow with the agent?

Options:

A.

Route Work Action

B.

Assignment

C.

Decision

Buy Now
Questions 14

What is a Salesforce Agentforce Specialist able to configure in Data Masking within the Einstein Trust Layer?

Options:

A.

The profiles exempt from masking

B.

The encryption keys for masking

C.

The privacy data entities to be masked

Buy Now
Questions 15

Universal Containers (UC) wants its AI agent to return responses quickly. UC needs to optimize the retriever's configuration to ensure minimal latency when grounding AI responses.  

Which configuration aspect should UC prioritize?

Options:

A.

Configure the retriever to operate in dynamic mode so that it modifies the search Index structure at runtime.

B.

Ensure the retriever's filters are defined to limit the scope of each search efficiently.

C.

Increase the recency bias setting for the retriever limiting scope to more recent data.  

Buy Now
Questions 16

An Agentforce Agent has been developed with multiple topics and Agent Actions that use flows and Apex. Which options are available for deploying these to production?

Options:

A.

Deploy the flows and Apex using normal deployment tools and manually create the agent-related items in production.

B.

Use only change sets because the Salesforce CLI does not currently support the deployment of agent-related metadata.

C.

Deploy flows, Apex, and all agent-related items using either change sets or the Salesforce CLI/Metadata API.

Buy Now
Questions 17

The sales team at a hotel resort would like to generate a guest summary about the guests’ interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page. Which AI capability should the team use?

Options:

A.

Model Builder

B.

Agent Builder

C.

Prompt Builder

Buy Now
Questions 18

What is the primary function of the planner service in the Agent system?

Options:

A.

Generating record queries based on conversation history

B.

Offering real-time language translation during conversations

C.

Identifying copilot actions to respond to user utterances

Buy Now
Questions 19

Which use case is best supported by Salesforce Agent's capabilities?

Options:

A.

Bring together a conversational interface for interacting with AI for all Salesforce users, such as developers and ecommerce retailers.

B.

Enable Salesforce admin users to create and train custom large language models (LLMs) using CRM data.

C.

Enable data scientists to train predictive AI models with historical CRM data using built-in machine learning capabilities

Buy Now
Questions 20

An Agentforce wants to include data from the response of external service invocation (REST API callout) into the prompt template.

How should the Agentforce Specialist meet this requirement?

Options:

A.

Convert the JSON to an XML merge field.

B.

Use External Service Record merge fields.

C.

Use “Add Prompt Instructions” flow element.

Buy Now
Questions 21

For an Agentforce Data Library that contains uploaded files, what occurs once it is created and configured?

Options:

A.

Indexes the uploaded files in a location specified by the user

B.

Indexes the uploaded files into Data Cloud

C.

Indexes the uploaded files in Salesforce File Storage

Buy Now
Questions 22

Universal Containers has grounded a prompt template with a related list. During user acceptance testing (UAT), users are not getting the correct responses. What is causing this issue?

Options:

A.

The related list is Read Only.

B.

The related list prompt template option is not enabled.

C.

The related list is not on the parent object’s page layout.

Buy Now
Questions 23

An administrator is responsible for ensuring the security and reliability of Universal Containers' (UC) CRM data. UC needs enhanced data protection and up-to-date AI capabilities. UC also needs to include relevant

information from a Salesforce record to be merged with the prompt.

Which feature in the Einstein Trust Layer best supports UC's need?

Options:

A.

Data masking

B.

Dynamic grounding with secure data retrieval

C.

Zero-data retention policy

Buy Now
Questions 24

Universal Containers wants to incorporate CRM data as well-formatted JSON in a prompt to a large language model (LLM).

What is an important consideration for this requirement?

Options:

A.

"CRM data to JSON" checkbox must be selected when creating a prompt template.

B.

Apex code can be used to return a JSON formatted merge field.

C.

JSON format should be enabled in Prompt Builder Settings.

Buy Now
Questions 25

Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details. Which solution should an Agentforce Specialist implement to meet this requirement?

Options:

A.

Create an autolaunched flow and invoke the prompt template using the standard "Prompt Template" flow action.

B.

Create a template-triggered prompt flow and invoke the prompt template using the standard "Prompt Template" flow action.

C.

Create a screen flow to collect the sales order number and invoke the prompt template using the standard "Prompt Template" flow action.

Buy Now
Questions 26

Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps.

Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?

Options:

A.

Agent

B.

Einstein Sales Summaries

C.

Einstein Work Summaries

Buy Now
Questions 27

Universal Containers (UC) is looking to improve its sales team's productivity by providing real-time insights and recommendations during customer interactions.

Why should UC consider using Agentforce Sales Agent?

Options:

A.

To track customer interactions for future analysis

B.

To automate the entire sales process for maximum efficiency

C.

To streamline the sales process and increase conversion rates

Buy Now
Questions 28

Universal Containers (UC) wants to limit an agent’s access to Knowledge articles while deploying the "Answer Questions with Knowledge" action. How should UC achieve this?

Options:

A.

Define scope instructions to the agent specifying a list of allowed article titles or IDs.

B.

Update the Data Library Retriever to filter on a custom field on the Knowledge article.

C.

Assign Data Categories to Knowledge articles, and define Data Category filters in the Agentforce Data Library.

Buy Now
Questions 29

Universal Containers implemented Agentforce for its users. One user complains that an Agent is not deleting activities from the past 7 days. What is the reason for this issue?

Options:

A.

Agentforce does not have the permission to delete the user's records.

B.

Agentforce Delete Record Action permission is not associated to the user.

C.

Agentforce does not have a standard Delete Record action.

Buy Now
Questions 30

Universal Containers has a custom Agent action calling a flow to retrieve the real-time status of an order from the order fulfillment system.

For the given flow, what should the Agentforce Specialist consider about the running user's data access?

Options:

A.

The flow must have the "with sharing" permission selected m the advanced settings for the permissions, field-level security, and sharing settings to be respected.

B.

The custom action adheres to the permissions, held-level security, and sharing settings configured in the flow.

. The Agent will always run flows in system mode so the running user's data access will not affect the data returned.

Buy Now
Questions 31

What is true of Agentforce Testing Center?

Options:

A.

Running tests risks modifying CRM data in a production environment.

B.

Running tests does not consume Einstein Requests.

C.

Agentforce Testing Center can only be used in a production environment.

Buy Now
Questions 32

After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aims to deploy it to the service team.

Which key consideration should the Agentforce Specialist keep in mind for this deployment?

Options:

A.

Assign the Agentforce for Service permission to the Service Cloud users.

B.

Assign the standard service actions to Agentforce Service Agent.

C.

Review and test standard and custom Agent topics and actions for Service Center use cases.

Buy Now
Questions 33

How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?

Options:

A.

Masked data will be de-masked during response journey.

B.

Masked data will be de-masked during request journey.

C.

Responses that do not meet the relevance threshold will be automatically rejected.

Buy Now
Questions 34

Before activating a custom copilot action, An Agentforce would like is to understand multiple real-world user utterances to ensure the action being selected appropriately.

Which tool should the Agentforce Specialist recommend?

Options:

A.

Model Playground

B.

Agent

C.

Copilot Builder

Buy Now
Questions 35

Which part of the Einstein Trust Layer architecture leverages an organization's own data within a large language model (LLM) prompt to confidently return relevant and accurate responses?

Options:

A.

Prompt Defense

B.

Data Masking

C.

Dynamic Grounding

Buy Now
Questions 36

What is an appropriate use case for leveraging Agentforce Sales Agent in a sales context?

Options:

A.

Enable a sates team to use natural language to invoke defined sales tasks grounded in relevant data and be able to ensure company policies are applied. conversationally and in the now or work.

B.

Enable a sales team by providing them with an interactive step-by-step guide based on business rules to ensure accurate data entry into Salesforce and help close deals fatter.

C.

Instantly review and read incoming messages or emails that are then logged to the correct opportunity, contact, and account records to provide a full view of customer interactions and communications.

Buy Now
Questions 37

Once a data source is chosen for an Agentforce Data Library, what is true about changing that data source later?

Options:

A.

The data source can be changed through the Data Cloud settings.

B.

The Data Retriever can be reconfigured to use a different data source.

C.

The data source cannot be changed after it is selected.  

Buy Now
Questions 38

Universal Containers (UC) is Implementing Service AI Grounding to enhance its customer service operations. UC wants to ensure that its AI- generated responses are grounded in the most relevant data sources. The

team needs to configure the system to include all supported objects for grounding.

Which objects should UC select to configure Service AI Grounding?

Options:

A.

Case, Knowledge, and Case Notes

B.

Case and Knowledge

C.

Case, Case Emails, and Knowledge

Buy Now
Questions 39

Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio.

Which use case works for this scenario?

Options:

A.

Predict customer sentiment toward a promotion message.

B.

Predict customer lifetime value of an account.

C.

Predict most popular products from new product catalog.

Buy Now
Questions 40

How does Secure Data Retrieval ensure that only authorized users can access necessary Salesforce data for dynamic grounding?

Options:

A.

Retrieves Salesforce data based on the 'Run As" users permissions.

B.

Retrieves Salesforce data based on the user’s permissions executing the prompt.

C.

Retrieves Salesforces data based on the Prompt template's object permissions.

Buy Now
Questions 41

Universal Containers is using Agentforce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the Agent to match opportunities. What is one criterion that Agentforce for Sales uses to match similar opportunities?

Options:

A.

Matched opportunities have a status of Closed Won from the last 12 months.

B.

Matched opportunities are limited to the same account.

C.

Matched opportunities were created in the last 12 months.

Buy Now
Questions 42

Universal Containers wants to utilize Agentforce for Sales to help sales reps reach their sales quotas by providing AI-generated plans containing guidance and steps for closing deals. Which feature meets this requirement?

Options:

A.

Create Account Plan

B.

Find Similar Deals

C.

Create Close Plan

Buy Now
Questions 43

Universal Containers (UC) implements a custom retriever to improve the accuracy of AI-generated responses. UC notices that the retriever is returning too many irrelevant results, making the responses less useful. What should UC do to ensure only relevant data is retrieved?

Options:

A.

Define filters to narrow the search results based on specific conditions.

B.

Change the search index to a different data model object (DMO).

C.

Increase the maximum number of results returned to capture a broader dataset.

Buy Now
Questions 44

Universal Containers (UC) wants to use Flow to bring data from unified Data Cloud objects to prompt templates.

Which type of flow should UC use?

Options:

A.

Data Cloud-triggered flow

B.

Template-triggered prompt flow

C.

Unified-object linking flow

Buy Now
Questions 45

Universal Containers wants to be able to detect with a high level confidence if content generated by a large language model (LLM) contains toxic language.

Which action should an Al Specialist take in the Trust Layer to confirm toxicity is being appropriately managed?

Options:

A.

Access the Toxicity Detection log in Setup and export all entries where isToxicityDetected is true.

B.

Create a flow that sends an email to a specified address each time the toxicity score from the response exceeds a predefined threshold.

C.

Create a Trust Layer audit report within Data Cloud that uses a toxicity detector type filter to display toxic responses and their respective scores.

Buy Now
Questions 46

Universal Containers (UC) is discussing its AI strategy in an agile Scrum meeting.

Which business requirement would lead An Agentforce to recommend connecting to an external foundational model via Einstein Studio (Model Builder)?

Options:

A.

UC wants to fine-tune model temperature.

B.

UC wants a model fine-tuned using company data.

C.

UC wants to change the frequency penalty of the model.

Buy Now
Questions 47

Universal Containers (UC) plans to send one of three different emails to its customers based on the customer's lifetime value score and their market segment.

Considering that UC are required to explain why an e-mail was selected, which AI model should UC use to achieve this?

Options:

A.

Predictive model and generative model

B.

Generative model

C.

Predictive model

Buy Now
Questions 48

Which feature in the Einstein Trust Layer helps to minimize the risks of jailbreaking and prompt injection attacks?

Options:

A.

Secure Data Retrieval and Grounding

B.

Data Masking

C.

Prompt Defense

Buy Now
Questions 49

Universal Containers (UC) is looking to enhance its operational efficiency. UC has recently adopted Salesforce and is considering implementing Agent to improve its processes.

What is a key reason for implementing Agent?

Options:

A.

Improving data entry and data cleansing

B.

Allowing AI to perform tasks without user interaction

C.

Streamlining workflows and automating repetitive tasks

Buy Now
Questions 50

Universal Containers tests out a new Einstein Generative AI feature for its sales team to create personalized and contextualized emails for its customers. Sometimes, users find that the draft email contains placeholders for attributes that could have been derived from the recipient’s contact record. What is the most likely explanation for why the draft email shows these placeholders?

Options:

A.

The user does not have permission to access the fields.

B.

The user’s locale language is not supported by Prompt Builder.

C.

The user does not have Einstein Sales Emails permission assigned.

Buy Now
Questions 51

Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page.

After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?

Options:

A.

Turn on Agent.

B.

Turn on Einstein Generative AI.

C.

Turn on Prompt Builder.

Buy Now
Questions 52

What should Universal Containers consider when deploying an Agentforce Service Agent with multiple topics and Agent Actions to production?

Options:

A.

Deploy agent components without a test run in staging, relying on production data for reliable results. Sandbox configuration alone ensures seamless production deployment.

B.

Ensure all dependencies are included, Apex classes meet 75% test coverage, and configuration settings are aligned with production. Plan for version management and post-deployment activation.

C.

Deploy flows or Apex after agents, topics, and Agent Actions to avoid deployment failures and potential production agent issues requiring complete redeployment.

Buy Now
Questions 53

An Agentforce implements Einstein Sales Emails for a sales team. The team wants to send personalized follow-up emails to leads based on their interactions and data stored in Salesforce. The Agentforce Specialist needs to configure the system to use the most accurate and up-to-date information for email generation.

Which grounding technique should the Agentforce Specialist use?

Options:

A.

Ground with Apex Merge Fields

B.

Ground with Record Merge Fields

C.

Automatic grounding using Draft with Einstein feature

Buy Now
Questions 54

Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases. UC is considering implementing Agent and extending Service Cloud to mobile users.

When would Agent implementation be most advantageous?

Options:

A.

When the goal is to streamline customer support processes and improve response times

B.

When the main objective is to enhance data security and compliance measures

C.

When the focus is on optimizing marketing campaigns and strategies

Buy Now
Questions 55

An Agentforce has created a copilot custom action using flow as the reference action type. However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting.

What should the Agentforce Specialist do to identify the root cause of the problem?

Options:

A.

In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs and outputs.

B.

Copilot Builder within the Dynamic Panel, confirm selected action and observe the values in Input and Output sections.

C.

In Copilot Builder, verify the utterance entered by the user and review session event logs for debug information.

Buy Now
Questions 56

What is the importance of Action Instructions when creating a custom Agent action?

Options:

A.

Action Instructions define the expected user experience of an action.

B.

Action Instructions tell the user how to call this action in a conversation.

C.

Action Instructions tell the large language model (LLM) which action to use.

Buy Now
Questions 57

Universal Containers (UC) would like to implement the Sales Development Representative (SDR) Agent. Which channel consideration should UC be aware of while implementing it?

Options:

A.

SDR Agent must be deployed in the Messaging channel.

B.

SDR Agent only works in the Email channel.

C.

SDR Agent must also be deployed on the company website.

Buy Now
Questions 58

Universal Containers (UC) is building a Flex prompt template. UC needs to use data returned by the flow in the prompt template.

Which flow element should UC use?

Options:

A.

Add Flex Instructions

B.

Add Prompt Instructions

C.

Add Flow Instructions

Buy Now
Questions 59

An Al Specialist is tasked with creating a prompt template for a sales team. The template needs to generate a summary of all related opportunities for a given Account.

Which grounding technique should the Al Specialist use to include data from the related list of opportunities in the prompt template?

Options:

A.

Use the merge fields to reference a custom related list of opportunities.

B.

Use merge fields to reference the default related list of opportunities.

C.

Use formula fields to reference the Einstein related list of opportunities.

Buy Now
Questions 60

Universal Containers implements Custom Agent Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Agent Action to ensure proper configuration and functionality. What should the development team review in the Custom Agent Action configuration to identify one of the core components of a Custom Agent Action?

Options:

A.

Action Triggers

B.

Instructions

C.

Output Types

Buy Now
Exam Name: Salesforce Certified Agentforce Specialist
Last Update: Mar 29, 2025
Questions: 202

PDF + Testing Engine

$49.5  $164.99

Testing Engine

$37.5  $124.99
buy now Agentforce-Specialist testing engine

PDF (Q&A)

$31.5  $104.99
buy now Agentforce-Specialist pdf
dumpsmate guaranteed to pass
24/7 Customer Support

DumpsMate's team of experts is always available to respond your queries on exam preparation. Get professional answers on any topic of the certification syllabus. Our experts will thoroughly satisfy you.

Site Secure

mcafee secure

TESTED 04 Apr 2025