ACCESS-DEF CyberArk Defender Access (ACC-DEF) Questions and Answers

• Application: displays the web applications the system administrator has assigned to user
• Devices: lists mobile apps enrolled in CyberArk Identity
• Activity: displays all portal logs
• Account: provides the ability for users to change their password and modify information

In CyberArk's User Portal, each tab is designed to give users and administrators quick access to different functionalities and information:

• The Application tab shows the user all the web applications that they have access to, which can include both those assigned by a system administrator and any that the user has added themselves.
• The Devices tab is where users can find all their mobile devices that are currently enrolled with CyberArk Identity, providing an overview of the devices they have secured access from.
• The Activity tab is crucial for auditing and security as it logs all portal activities, which can include login attempts, changes made, and other significant actions that need to be tracked for security and compliance purposes.
• Finally, the Account tab is a personal settings area where users can manage their account details, such as changing their password or updating personal information, ensuring that their credentials and access details are current and secure.

The disadvantage of using an existing internal URL for App Gateway connections is that users will need to navigate different URLs depending on their location—inside or outside thecorporate network. This can lead to confusion as users have to remember which URL to use and when. Using an internal URL for App Gateway means that the URL is only reachable within the corporate network. When users are external to the network, they would require a different external URL that the App Gateway provides, hence the need for different URLs. Moreover, this scenario can cause issues with bookmarks and may require additional user training or communication to ensure that users are aware of the correct URLs to use in different contexts. Using CyberArk Identity's external URL simplifies this process, as the same URL can be used regardless of the user's location, providing a more seamless user experience.

When a user’s account information required for multi-factor authentication (MFA) is not set up properly, preventing them from logging in, the appropriate action is to use the MFA Unlock command in the Admin Portal. This command temporarily suspends MFA, allowing the user a 10-minute window to log in without the need for MFA. This is a useful feature for resolving login issues related to MFA setup errors without having to resort to more drastic measures such as account deletion or changing directory sources.

References: This information can be found in the CyberArk documentation under the section “Temporarily suspend multi-factor authentication,” which outlines the steps to log in to the Identity Administration portal, navigate to Core Services > Users, right-click the account for the user who is locked out, and select MFA Unlock1.

If users cannot use their mobile device for two-factor authentication (2FA) or multi-factor authentication (MFA), they can use other methods such as FIDO2 keys, which are external security keys that provide a strong form of hardware-based authentication. Additionally, security questions can serve as a knowledge-based authentication factor, which is something the user knows. These options are part of the broad set of supported factors provided by CyberArk for secure authentication. References: The information is based on the CyberArk documentation which details the various MFA options available, including FIDO2 keys and security questions as alternative methods when mobile devices are not usable12.

When users are prompted for unrecognized MFA factors, it is often due to a discrepancy between the identity information they are providing and the information registered in the MFA system. If a user mistypes their username, the system may not recognize them and therefore prompt them with MFA challenges that are not associated with their account. This is a common security measure to prevent unauthorized access.

References: This explanation is based on general principles of MFA systems and their operation. For the most accurate and detailed explanation, please refer to the official CyberArk Defender Access (ACC-DEF) study guide and course documentation, which can be found through the CyberArk training portal1.

The user behavior risk score in CyberArk Defender Access is influenced by a variety of factors that can indicate potentially risky behavior or anomalies. Geolocation is a significant factor as it can signal unusual access patterns if logins are occurring from locations not typically associated with the user1. The AD joined status of a device is also a critical factor, as devices that are not part of the Active Directory may represent a higher risk when accessing resources2.

References:

• CyberArk’s official documentation on configuring risk-based access control highlights the importance of location as a risk factor and describes how to adjust individual risk factor weights1.
• The CyberArk Docs also detail how administrators can assign unique risk scores based on variables like geo-location data and the AD joined status of the device23.

Workday supports synchronization with both Active Directory and CyberArk Identity Cloud Directory. This allows for seamless integration and management of user identities across different platforms, ensuring that user data remains consistent and up-to-date.

References: The information is based on general knowledge of HR systems’ capabilities to integrate with various directories, as described in public documentation. For the exact details and confirmation, please refer to the official CyberArk Defender Access (ACC-DEF) course materials and learning resources.

CyberArk can enforce Multi-Factor Authentication (MFA) for VPNs using the RADIUS and SAML protocols. This allows organizations to secure remote access to their corporate network, on-premises applications, and resources by applying an additional layer of authentication. For VPNs or VDI solutions that support these protocols, CyberArk’s MFA can be integrated to enhance security. Examples of VPN solutions that support RADIUS or SAML include Cisco, Juniper Networks, Citrix, and Palo Alto Networks. Additionally, SAML can be used to enable single sign-on to a VPN’s web interface, gateways, or portals.

References: CyberArk’s official documentation provides detailed information on how MFA can be applied to VPNs and VDIs, specifically mentioning the support for RADIUS and SAML protocols1.

In order to restrict access to the CyberArk Identity user portal to only corporate-issued domain-joined laptops without the need for a VPN, you would utilize the Windows Device Trust agent with certificate-based authentication. This agent can ensure that only devices with a trusted certificate, typically deployed through domain-joined status, can access the portal. This method relies on the presence of a specific certificate on the laptop which confirms its trust status and domain-joined condition. It provides secure and seamless user access while ensuring compliance with corporate security policies, allowing access only from corporate-managed devices.

The CyberArk Identity service that provides a list of pre-built app connectors is the AppCatalogue. This feature allows users to access and manage a variety of application connectors that are designed to facilitate integration with CyberArk Identity for Single Sign-On and Multi-Factor Authentication.

References: The information is supported by CyberArk’s documentation, which mentions the availability of pre-built app templates within the CyberArk Identity Application Network as part of their collaboration program1.

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The CyberArk Authenticator desktop application can be installed on both Windows and MacOS operating systems. It is designed to generate Time-based One-Time Passwords (TOTPs) for use in two-factor authentication, providing an additional layer of security for user sign-ins.

References: This information is based on the CyberArk documentation which specifies that the CyberArk Authenticator is compatible with Windows and macOS machines1.

When an organization changes its policy to prevent users from adding personal applications, the applications that were added by the user before the policy change are blocked. The icons for these applications will still be displayed on the Apps screen and on user devices, but if a user tries to open one of the applications, an error message will be displayed. This means that while the applications remain visible, they are no longer functional.

References: This information can be found in the CyberArk documentation under the section “Block users from adding personal applications” which details the policy changes and their implications for previously added personal applications1.

 An “Identity Provider Initiated” login refers to a scenario where the authentication process begins at the identity provider rather than the service provider. In the context of CyberArk Defender Access, this occurs when a user first signs into the CyberArk Identity portal and then initiates access to an application by clicking on a SAML app tile. This process ensures that the user is authenticated through CyberArk Identity before being granted access to the application, thus providing a secure single sign-on (SSO) experience.

References: The explanation is based on the standard practices of SSO and the specific workflow of CyberArk Identity as an identity provider, which is documented in CyberArk’s official resources123.

• Role Management, such as add user to role: can be performed in the Admin Portal
• Report Management, such as create, delete, and run reports: can be performed in the Admin Portal
• CyberArk Identity User Behavior Analytics Settings Configuration, such as Models, Risk Models and Threat Intelligence: can be performed in the Admin Portal
• Identity Verification, such as perform the identity verification process for end users with a mobile phone number: cannot be performed in the Admin Portal

In the CyberArk Identity Admin Portal, administrators have the capability to manage various aspects of user roles and security:

• Role Management is a core function of the Admin Portal, allowing administrators to assign users to different roles, reflecting their permissions and access within the organization's resources.
• Report Management is also available in the Admin Portal, providing administrators the ability to generate, modify, and delete reports that help in monitoring and auditing purposes.
• CyberArk Identity User Behavior Analytics (UBA) settings configuration is part of the advanced security features that can be managed by administrators in the Admin Portal. These settings help in identifying potentially malicious activities by learning the typical behavior of users and detecting anomalies.
• Identity Verification for end users, particularly actions like performing the identity verification process, is typically a user-driven process and may not be directly managed through the Admin Portal. It is generally part of the self-service capabilities provided to end users to verify and manage their identities.

The Admin Portal: Applications Dashboard is designed to display the applications launched by users, the application type, and the number of times they were launched. This dashboard provides administrators with a useful summary and graphical representations of CyberArk Identity usage, including the total number of app launches over a specified period, which can be instrumental in monitoring and analyzing user activity patterns within an organization.

References:

• CyberArk’s official documentation on viewing dashboards1.
• ExamTopics’ discussion on the CyberArk Defender Access (ACC-DEF) exam questions2.