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Cisco 820-605 Exam Dumps - Actual Questions Answers


820-605 practice test questions answers

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  • Last Update: Nov 17, 2024
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820-605 Questions and Answers

Question # 1

An external customer case study is being created. Drag and drop the contents which show value from the left onto the right.Not all content choices are used.

1

Question # 2

Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

A.

No action is necessary as long as the health index is green

B.

Observe the online image of the customer

C.

Review and update the success plan for ongoing activities

D.

Manage the service issues and escalations

E.

Join the sales and marketing strategy meetings

Question # 3

A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

A.

Evaluate the availability of resources to work on the problem.

B.

Engage a specialist to identify a technical solution or workaround.

C.

Conduct an assessment of the business impact of the problem.

D.

Establish a timeline of when a solution must be in place.

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Cisco 820-605 Exam Dumps FAQs

1. What is the Cisco 820-605 Customer Success Manager (CSM) Exam?

The Cisco 820-605 Customer Success Manager (CSM) Exam tests a candidate’s knowledge and skills to develop and integrate solutions, identify adoption barriers and actions to remove them, implement adoption frameworks, and interpret customer usage data while leading customers to renewals and cultivating new sales opportunities through the entire customer lifecycle.

2. What topics are covered in the Cisco 820-605 Customer Success Manager (CSM) Exam?

The Cisco 820-605 Customer Success Manager (CSM) Exam focuses on four key areas:

  • Discovery: Understanding customer needs and challenges, assessing current environments, and defining objectives.
  • Benchmarking & Application: Identifying relevant Cisco solutions, benchmarking performance, and designing customized solutions.
  • Analysis & Evaluation: Monitoring customer adoption, assessing progress, identifying and removing adoption barriers.
  • Enablement: Implementing adoption frameworks, providing training and support, and optimizing usage.

3. What is the format of the Cisco 820-605 (CSM) Exam?

The Cisco 820-605 (CSM) Exam consists of 60-70 multiple-choice questions and simulations.

4. What is the duration of the Cisco 820-605 (CSM) Exam?

The Cisco 820-605 (CSM) Exam is a 90-minute exam.

5. What is the validity of the Cisco 820-605 Customer Success Manager Specialist certification?

The Cisco 820-605 Customer Success Manager Specialist certification is valid for three years.

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7. What study materials are available to help me prepare for the Cisco 820-605 Digital Transformation Specialist Certification?

Our comprehensive Cisco 820-605 Digital Transformation Specialist Practice Test and 820-605 PDF study guide offer real-world scenarios and explanations to solidify your understanding and boost your confidence.

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