78950X Avaya Contact Center Select Implementation and Maintenance Exam Questions and Answers

Which three applications are included with the IP Office admin suite Installation? (Choose three.)

To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)

Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?

Which two parameters does the Avaya Aura® Media Server (AAMS) default locale setting control? (Choose two.)

What happens after an agent enters an After Call Work Item activity code while on a skillset call?

A customer has an existing operational Avaya Contact Center Select (ACCS) solution, and has added a new number for inquiries about a special credit loan offer. The customer wants calls to be answered by agents assigned the existing NewAccounts skillset.

Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)

Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)