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78201X Avaya IP Office Platform Support Certified Exam Questions and Answers

Questions 4

Which two are required for IP Office to support a SIP IP hard telephone with the most advanced features? (Choose two.)

Options:

A.

user profiles set to Virtual

B.

Advanced System license

C.

endpoint license

D.

user profile set to Teleworker

E.

user and SIP extension in IP Office

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Questions 5

A customer requests to hear a secondary dial-tone when making outgoing calls. Where is this function enabled?

Options:

A.

User Telephony

B.

Short Code

C.

ARS table

D.

System Telephony

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Questions 6

Which two email clients are fully supported for IP Office IMAP services, which enable users to retrieve their voicemail messages through specific email programs? (Choose two.)

Options:

A.

MS Outlook with Exchange Server

B.

Lotus Messages with Domino Server

C.

Microsoft Office Communicator with Exchange Server

D.

Lotus Notes with Domino Server

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Questions 7

Which method is NOT recommended to avoid corruption of the data on the SD card when removing the SD card from the IP Office?

Options:

A.

Dial the shutdown short code to shut down the card before removing the SD card.

B.

Use the Manager application to shut down the card before removing the SD card.

C.

Use System Monitor to shut down the card before removing the SD card.

D.

Pull out the card. Special shutdown is not required.

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Questions 8

A customer has the capacity to register 10 soft consoles simultaneously, and wants to increase that to 15. Which of the following actions would be necessary to complete this increase?

Options:

A.

Add a Preferred license.

B.

Upgrade to Select Mode.

C.

Add five receptionist licenses.

D.

Upgrade to Server Edition.

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Questions 9

What is the exact meaning of "IMAP support" in the IP Office UMS service, which enables users to retrieve voicemail messages from the server using specific email programs on their PCs?

Options:

A.

A user can see/listen to voicemail messages via a web browser.

B.

A user can receive voicemail messages only using MS Outlook.

C.

All messages are forwarded to a user's e-mail account and deleted from their telephone.

D.

A user can receive voicemail messages to their Outlook, Outlook Express, and/or Lotus Notes programs running on their PC.

E.

A new message is sent to a user's e-mail account. The user can listen to it by dialing their telephone number.

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Questions 10

Without the addition of an external sever, which two applications does the Unified Communication Module (UCM) support? (Choose two.)

Options:

A.

Media Manager

B.

one-X® Portal

C.

Embedded Voicemail

D.

Voicemail Pro

E.

one-X® Communicator

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Questions 11

A customer’s main number is routed to the destination VM: Main in the incoming call route menu.

Where should you now look to see the routing of these calls?

Options:

A.

Users

B.

Hunt Groups

C.

Auto Attendant menu

D.

Voicemail Pro modules

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Questions 12

If calls into IP500 V2 are not ringing to the expected user, which statement accurately describes how to validate call routing?

Options:

A.

Use the System Status Application (SSA) to see the user to which the call is ringing.

B.

Use Customer Call Status (CCS) to see the user to which the call is ringing.

C.

Capture a System Monitor trace and escalate to Avaya for analysis.

D.

Wait until the system is idle and place test calls to listen to the ringing phone.

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Questions 13

Which statement about the Linux OS for IP Office is true?

Options:

A.

IP Office system configurations can be completed using either the Linux command line or a GUI interface.

B.

The Linux OS is an optional component that can be installed after IP Office Server Edition installation.

C.

The IP Office for Linux software is only available as a custom order from Avaya and cannot be downloaded.

D.

The base operating system installed is CentOS.

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Questions 14

During an installation of Server Edition, the main Avaya IP Office™ service as well as Voicemail Pro and one-X® Portal are installed. After the installation these services should be running.

Which two are used to check that these services are running? (Choose two.)

Options:

A.

Manager Application

B.

Web Control: https:// :7071/

C.

Security Administrator

D.

Web Manager: https:// :7070/

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Questions 15

Which statement about Manager used in conjunction with Server Edition is true?

Options:

A.

It can be installed from either the Admin DVD or Web Control (https:// :7071)

B.

It can only be installed from the Admin DVD

C.

It can be installed from either the Admin DVD or Web Manager (https:// :7070)

D.

It is not compatible with Server Edition, and you must use Web Manager to configure the system.

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Questions 16

A company with 500 users has a single Avaya IP Office™ Server Edition providing IP telephony, one-X® Portal for presence and Instant Messaging, Voicemail, Conferencing, and Mobility support. They are buying a remote company with 200 users. They wish to support the 200 new users with same capabilities.

Which type of server that provides distributed telephony capabilities can be added at the remote site?

Options:

A.

one-X® Portal Server

B.

Server Edition Expansion System

C.

Application Server

D.

Server Edition Primary Server

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Questions 17

A customer has an XT Endpoint with embedded Collaboration Server for IP Office installed, but they are not able to add an 11th person to a Scopia video conference. Which of the following could be the possible reasons for this issue?

Options:

A.

The 11th participant does not have the latest Scopia video conferencing software installed on their device.

B.

The Scopia video conferencing system is limited up to 10 participants.

C.

The Collaboration Server license does not allow more than 10 participants in a video conference.

D.

The customer's network bandwidth is not sufficient to support more than 10 video conference participants.

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Questions 18

Which tool or application can be used to collect diagnostic information and logs for escalating technical issues to Avaya support?

Options:

A.

System Status Application (SSA)

B.

WebLM License Manager

C.

Avaya IP Office Manager

D.

Avaya Diagnostic Server (ADS)

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Questions 19

You have changed the default port numbers for UDP, TCP and TLS in the Avaya IP Office™ to support a SIP Remote Worker.

On which two additional items do you need to change the port numbers as well? (Choose two.)

Options:

A.

Manager PC

B.

Network topology

C.

Internet Router/Firewall

D.

Client device

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Questions 20

When ISDN/PRI calls are being disconnected, what tool should be utilized to troubleshoot the issue?

Options:

A.

SSA Snapshot

B.

Debug View with default filters

C.

Debug Manager on DTE port

D.

System Monitor with enabled ISDN L3 filter options.

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Questions 21

Within the Configuration Wizard, which specific field must be populated first, before any other fields become visible?

Options:

A.

Network Configuration

B.

System Configuration

C.

Ignition Configuration

D.

User Configuration

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Questions 22

If a 4-port expansion card is added to the IP Office 500 V2, what is the maximum number of expansion units that the IP Office can support?

Options:

A.

10

B.

8

C.

12

D.

14

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Questions 23

Which configuration area must be configured for the Hot Desking user?

Options:

A.

Services

B.

Extension

C.

User Rights

D.

Telephony-Supervisor Settings

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Questions 24

Using the Upgrade selection from Manager, File-Advanced-Upgrade, assuming all passwords have been set, and all security settings are left at the default values, which account is required when upgrading Avaya IP Office™ 500V2?

Options:

A.

Manager

B.

Security

C.

Administrator

D.

System

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Questions 25

Which two factors contribute to the size of a ContactStore server?

Options:

A.

The number of voicemail channels and the number of incoming lines

B.

The number of hunt groups and the number of concurrent users for search and replay function

C.

The number of recordings and the number of incoming lines

D.

The number of voicemail channels and the number of hunt groups

E.

The number of recordings and the number of concurrent users for search and replay function

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Questions 26

When upgrading from a release pre-11.1 to 11.1 or later, which Avaya IP Office™ platform is not affected by the change from CentOS6 to CentOS7?

Options:

A.

PC based Avaya IP Office™ servers

B.

Avaya IP Office™ 500V2 control unit

C.

UCM

D.

Virtualized Avaya IP Office™ servers

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Questions 27

If no Music-on-Hold source is selected, what will a caller hear when a user places them on hold, and how can this behavior be customized?

Options:

A.

A caller will hear silence, which can be customized to play a pre-recorded message or a periodic tone by configuring the Music-on-Hold source.

B.

A caller will hear a double bleep tone, which cannot be customized as it is a default system behavior.

C.

A caller will hear ringing, which can be customized to play music or a pre-recorded message by configuring the Music-on-Hold source.

D.

A caller will hear an automated voice saying “Please Hold”, which can be customized to play a different message by configuring the Music-on-Hold source.

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Questions 28

A customer wants to ensure that a warning message is heard by the participants of the call when call recording is enabled.

To enable this warning message, which setting needs to be set?

Options:

A.

Edit the applicable user on either the Manager Application or the Web Manager, and enable 'Play advice on Call Recording' on the Voice Recording tab.

B.

From the Web Manager, go to Applications > Media Manager and enable 'Play advice on Call Recording'.

C.

In the Manager application, go to the system settings and enable "Play advice on Call Recording' on the Voicemail tab.

D.

From the Voicemail Pro Client go to Administration > Preferences > General and enable Play advice on Call Recording' on the General tab

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Questions 29

In an IP500 V2 system that has a combo card, what are the two types of Trunk cards that can be present in the control unit along with the combo card?

Options:

A.

T1 and E1

B.

E&M and BRI

C.

PRI and SIP

D.

SIP and H.323

E.

Analog and Digital

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Questions 30

A customer wants to use the Avaya IP Office™ server to allocate IP addresses to phones that are connected to the subnet that LAN2 is connected to.

To meet the customer’s requirement, what needs to be configured?

Options:

A.

Enable the SNTP server on LAN2.

B.

Enable NAT on LAN 2.

C.

Set the DHCP Mode for LAN2 to Client.

D.

Set the DHCP Mode for LAN2 to Server.

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Questions 31

Which two applications can be used to configure Users, Hunt Groups, and Incoming Call Routes with the most advanced settings? (Choose two.)

Options:

A.

Manager

B.

Web Manager Admin

C.

Web Manager

D.

WebLM

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Questions 32

For trunks with a combo card, which two types of interfaces could be present for connecting to Analog or Digital trunk lines? (Choose two.)

Options:

A.

BRI

B.

E&M

C.

SIP

D.

Analog

E.

PRI

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Questions 33

If ContactStore is running on a separate server from Voicemail Pro, a registry key must be set in the ContactStore server. What is the exact purpose of this registry key, which poses potential security risks if not set correctly?

Options:

A.

It stores the ContactStore License in the server running ContactStore for auditing purposes.

B.

It registers ContactStore with IP Office for seamless integration.

C.

It tells ContactStore the exact location of the folder shared with Voicemail Pro for reliable communication.

D.

It provides read/write access to browser users for easy management.

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Questions 34

To grant a user access to the System Status Application (SSA) tool for system monitoring and troubleshooting, which security group must the user be a member of?

Options:

A.

Admin System group

B.

Maintenance Administrator group

C.

Installation group

D.

Administration group

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Questions 35

Which two statements correctly describe the mandatory requirements to set up a Small Community Network (SCN) consisting of four IP500v2 control units, which must adhere to specific guidelines for seamless integration? (Choose two.)

Options:

A.

The extension, user, and group numbering on each system must be unique to avoid conflicts.

B.

The user and group names on each system must be unique for easy identification.

C.

Combo Cards are required in all systems to ensure compatibility.

D.

The underlying network must be configured as a flat layer 2 subnet for optimal performance.

E.

The total number of users within the Small Community Network must not exceed 500 for efficient management.

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Questions 36

Which application should you use to access and configure the IP Office Security Settings, including configuring secure access to the IP Office system?

Options:

A.

Web Manager Application

B.

System Status Application

C.

Monitor Application

D.

Manager Application

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Questions 37

A customer has a Windows Voicemail Pro server and wants incoming calls to be directed to a specific user if the caller's phone number is listed in their records. Which voicemail action type must be configured to achieve this?

Options:

A.

Database Action

B.

Miscellaneous Action

C.

Configuration Action

D.

Conditional Action

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Questions 38

Refer to the Exhibit.

78201X Question 38

A customer is setting up an Alarm notification via email.

To get a description of the details of the Minimum Severity Level, if an Event Entity of “Service” is checked, which resource is used?

Options:

A.

the IP_Office_Alarms file in the Manager application installation directory

B.

the IP_Office_Alarms file in the Admin CD in the folder \snmp_mibs\IPOffice\

C.

the Help button in Manager

D.

the IP_Office_Alarms file in the Admin Lite in the folder \snmp_mibs\IPOffice\

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Questions 39

Session Border Control is an essential component for QoS, security, and routing for a customer using which two protocols? (Choose two.)

Options:

A.

H.323

B.

SIP

C.

ISDN

D.

PSTN

E.

MPLS

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Questions 40

To display Avaya IP Office™ resources including CPU utilization, Channel utilization, and license status, which application is used?

Options:

A.

WebLM Application

B.

Web Manager Application

C.

System Monitor Application

D.

System Status Application

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Questions 41

Which method can be used to add new users to a Server Edition in Select mode?

Options:

A.

LMS

B.

LDAP

C.

Outlook Pluqin

D.

Duplicate User

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Questions 42

Which type of license is now supported by Avaya IP Office Release 10 software?

Options:

A.

PLDS

B.

ADI

C.

Linux

D.

Windows

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Questions 43

What are two options to install licenses for an Avaya IP Office™ release 11 system? (Choose two.)

Options:

A.

the ADI licenses that are installed locally on the Avaya IP Office™ system

B.

the Avaya IP Office™ system connecting to a Media Manager server hosting the appropriate licenses

C.

the PLDS license file that is installed locally on the Avaya IP Office™ system

D.

the Avaya IP Office™ system connecting to a WebLM server hosting the appropriate licenses

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Questions 44

What displays the progress of a software upgrade on an expansion system?

Options:

A.

Web Manager Dashboard

B.

System Tab

C.

System Monitor Program

D.

IP Office Manager on the expansion system

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Questions 45

Avaya IP Phones to IP Office QoS monitoring can be performed by the IP Office. What are the two actions required to view QoS outcomes? (Choose two.)

Options:

A.

Choose "Enable Metric" on the Line form.

B.

Check "Enable RTCP Monitoring".

C.

Use DebugView to analyze latency, jitter, and delay.

D.

Trace lines or extensions in SSA.

E.

Allow force authentication on IP telephones.

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Questions 46

When installing IP Office Server Edition, which application needs to be installed on a separate server or hard drive partition?

Options:

A.

Web Services

B.

Voicemail Pro

C.

Avaya Contact Recorder

D.

one-X® Portal

E.

Call Detail Records

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Questions 47

Which requirement is needed to allow a user to use the Softconsole application?

Options:

A.

Enable Receptionist on the users profile options.

B.

Enable the Softconsole in the users profile options.

C.

Verify that enough Power User licenses are available.

D.

Enable the Softconsole for the hunt group that the user is a member of.

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Questions 48

Upon successful installation of IP Office Server Edition, which application is used to install the necessary licenses for the system?

Options:

A.

Avaya Aura® System Manager

B.

IP Office System Monitor

C.

IP Office Configuration Tool

D.

IP Office Manager

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Questions 49

What is the mechanism used to send alarm notifications to an IP Office support engineer?

Options:

A.

Simple Network Management Protocol (SNMP)

B.

Simple Mail Transfer Protocol (SMTP)

C.

Trivial File Transfer Protocol (TFTP)

D.

Session Status Application (SSA)

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Questions 50

A customer requests that all users should be prevented from dialing international numbers.

What is the quickest way to enable this feature?

Options:

A.

Apply a Short Code to System Short Codes.

B.

Apply a Short Code to User Rights.

C.

Apply a Short Code to External Lines.

D.

Apply a Short Code to ARS.

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Questions 51

Which feature of IP Office is necessary to trigger screen pops, where the caller ID prompts the computer to display a record associated with that number?

Options:

A.

Voicemail Pro

B.

Avaya Aura® Application Enablement Services

C.

TAPILink Pro

D.

UMS

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Questions 52

Which Protocol is used by one-X® Mobile to enable Instant Messaging outside of the IP Office network, and also provides encryption for secure communication?

Options:

A.

HTML

B.

XMPP

C.

HTTP

D.

TLS

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Questions 53

Which three licenses are NOT part of Centralized Licensing? (Choose three.)

Options:

A.

SoftConsole

B.

Power User

C.

3rd Party Endpoints

D.

Additional PRI Channels

E.

SIP Trunk Channels

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Questions 54

Which of the following is the correct method to find the IP address of an IP extension in the IP Office?

Options:

A.

Use ARP from your PC.

B.

Use the Extension Summary in SSA.

C.

Look on the label on the underside of all IP Phones.

D.

Use Monitor to reset the telephone, and watch it get a new DHCP address.

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Questions 55

A customer wants to enable a secondary dial tone when making outgoing calls for a specific group of users.

Where should this function be enabled?

Options:

A.

on the User Telephony configuration

B.

on the Short Code configuration

C.

on the ARS table configuration

D.

on the System Telephony configuration

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Questions 56

A customer has enabled UMS on their VoiceMail Pro server and wants to retrieve voicemail messages using Microsoft Outlook, but they are not using Microsoft Exchange as the message store. Which complex protocol must be configured in Microsoft Outlook to access their messages?

Options:

A.

POP3

B.

MAP

C.

HTTP

D.

MAPI

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Questions 57

You have purchased a pre-configured Avaya Application Server, which includes Voicemail Pro and one-X® Portal applications. You need to verify if both applications are running. Which application should you use, and what steps would you take to confirm the status of the applications?

Options:

A.

Web Manager Application, navigate to the System Status > Applications menu and check for the status of Voicemail Pro and one-X® Portal.

B.

Monitor Application, check the status of the applications on the home screen dashboard.

C.

Manager Application, navigate to the Server > Applications menu and check the status of Voicemail Pro and one-X® Portal.

D.

Application Server, log in and run a command to check the status of the applications.

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Exam Code: 78201X
Exam Name: Avaya IP Office Platform Support Certified Exam
Last Update: Feb 18, 2025
Questions: 190

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