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  5. Avaya Oceana - Solution Integration Exam Questions and Answers
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7495X Avaya Oceana - Solution Integration Exam Questions and Answers

Questions 4

Given the URL below:

https:// /services/UCAStoreService/uca

Which Oceana® Cluster IP is used for the URL of the UCA interface in the Avaya Control Manager?

Options:

A.

Cluster4 (Co-Browse Cluster)

B.

Cluster3 (OCP Cluster)

C.

Cluster2 (UAC Cluster)

D.

Cluster1 (Common Components Cluster)

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Questions 5

While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)

Options:

A.

Route to

B.

Barge-in

C.

Coach

D.

Transfer

E.

Observe

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Questions 6

Which statement describes the “Coverage to messaging” feature supported in Avaya Oceana® 3.5?

Options:

A.

It is a mailbox that can be associated with the agent, the skill or any other suitable grouping.

B.

Customers have the option to leave a voice message when a Required Resource does not answer.

C.

It is a workflow option to route to the agent’s voice mailbox to leave a voice message.

D.

It is a shared mailbox that can be associated with a set of agents; i.e., an agent group.

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Questions 7

Which statement describes the Avaya Control Manager Application Server function?

Options:

A.

It provides the database that stores the Control Manager System configuration.

B.

It performs the business logic between the end user interface and the database.

C.

It is responsible for provisioning components from Control Manager with the Different Avaya applications.

D.

It provides a set of web services that developer’s use for integrating the Control Manager.

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Questions 8

Avaya Oceana® routed calls require two Communication Manager (CM) variables:

  • Routing Vector requires a variable used to collect Agent ID.
  • Avaya Oceana® solution vectors require a Persistent variable.

Which two purposes do these variables serve in CM? (Choose two.)

Options:

A.

To hold Agent ID from Adjunct Route response message

B.

To distinguish between RONA and Adjunct Routed Elite Anchored calls

C.

To hold the customer ANI to perform Adjunct Route

D.

To distinguish between Adjunct Routed Elite and WebRTC Voice/AAMS anchored calls

E.

To hold UUID information to be shared with Avaya Oceana®

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Questions 9

During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)

Options:

A.

Conference a supervisor

B.

Email

C.

Transfer to a supervisor

D.

Transfer a file

E.

Initiate a co-browse session

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Exam Code: 7495X
Exam Name: Avaya Oceana - Solution Integration Exam
Last Update: Nov 28, 2023
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