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  5. Avaya Aura Call Center Elite Implementation Exam Questions and Answers

7392X Avaya Aura Call Center Elite Implementation Exam Questions and Answers

Questions 4

What provides built-in real-time and historical reporting capabilities for the call center, Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups?

Options:

A.

Automatic Number Identification (ANI)

B.

Basic Call Management System (BCMS)

C.

VuStats

D.

Service Level Maximizer (SLM)

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Questions 5

How can an Installer Identify If a customer has the Avaya Aura® Call Center Elite package?

Options:

A.

Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.

B.

Check the System-Parameters Customer-Options Form and search for the EAS field.

C.

Check the Feature-Related System Parameters and search for the Call Center Elite field.

D.

Check the System-Para meters Customer Options Form and search for the Call Center Elite field.

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Questions 6

A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?

Options:

A.

Use the display events command in the Communication Manager.

B.

Use the lint history command in the Communication Manager.

C.

Use the System Maintenance > Reports > Error Log Report in the Call Management System.

D.

Use the Exceptions > Reports > Vector Exceptions in the Call Management System.

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Questions 7

Customers need to use the extension 5004 for announcements In a vector but the vector will not save. To ensure that the resources are configured, what should be done first?

Options:

A.

Configure an announcement using the extension 5003.

B.

Configure a dial plan with a 4-digit extension that begins with 5.

C.

Configure a dial plan with a 4-d|git feature access code.

D.

Record an announcement.

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Questions 8

What are three capabilities of Avaya Aura® Media Server? (Choose three.)

Options:

A.

High Availability

B.

TDM Interfaces for digital and analog stations and trunks

C.

Virtualization

D.

Can be shared with multiple CM's

E.

Has the capacity of up to 10OO AAMS

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Questions 9

Which properties of the call center must be configured so that hunt groups are treated as skill hunt groups for the Automatic Call Distribution (ACD)?

Options:

A.

Hunt groups are set to the skill hunt groups if the ACD is set to yes, and if Expert Agent Selection is set to no.

B.

Hunt groups are set to be skill hunt groups If ACD Is set to yes, and Expert Agent Selection is set to yes.

C.

Hunt groups are set to be skill hunt groups if the ACD Is set to no, and if Expert Agent Selection is set to yes.

D.

Hunt groups are set to be skill hunt groups if the ACD is set to no, and If Expert Agent Selection is set to no.

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Exam Code: 7392X
Exam Name: Avaya Aura Call Center Elite Implementation Exam
Last Update: Nov 17, 2024
Questions: 63

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