71801X Avaya Messaging Support Certified Exam Questions and Answers

Avaya Messaging includes a set of pre-designed Telephone User Interfaces (TUIs) that are intended to support legacy voicemail systems. These TUIs are designed to provide a familiar experience for users transitioning from these older systems to Avaya’s modern messaging solutions. The two legacy products supported by these TUIs are Octel Serenade and Octel Aria, which have been widely used in the past and have specific interface requirements that existing users may still be accustomed to.

References: The information about the pre-designed TUIs supporting legacy products is based on Avaya’s documentation, which outlines the compatibility and support for transitioning from legacy systems to Avaya Messaging1.

In Avaya Messaging, starting fromRelease 11, the need forCarbonite softwareto perform replication between the primary and secondary Consolidated Servers has been eliminated. This change simplifies the configuration and maintenance of the secondary/backup Consolidated Server, making it easier to set up and manage high availability solutions.

References: This information is based on Avaya’s documentation and updates related to Avaya Messaging.

Avaya IX™ Messaging supports legacy CallPilot Contact Center Integration features, ensuring business continuity for CallPilot/call center implementations. This includes features like “MLink,” “Access,” and “GiveIVR.” The integration of these features into Avaya IX™ Messaging does not require a specific session manager but does necessitate a session manager in general to support the integration. This allows for a seamless transition from CallPilot to Avaya IX™ Messaging, providing a secure, flexible, and scalable messaging platform that integrates with existing telephony environments.

References: The information is based on the details provided in the Cerium Networks article on migrating from Avaya CallPilot to IX Messaging1, which outlines the support for legacy CallPilot contact center integration features within Avaya IX™ Messaging.

In a distributed Voice System Node (VSN) configuration, Avaya IX™ Messaging can support up to 4,800 advanced users. This configuration allows for a scalable solution that can be distributed across multiple servers to provide robust messaging capabilities and support a large number of advanced users within an organization.

References: The verified answer is based on the information available in the Avaya Messaging Support documentation and resources.For the most accurate and detailed information, please refer to the official Avaya documentation and support resources1.

For Avaya IX™ Messaging, the recommended hardware requirements are designed to ensure optimal performance and reliability. The following statements are true:

A.Configure the CPU for Performance mode in the server’s BIOS settings: This ensures that the CPU operates at the best possible performance level, which is crucial for handling the demands of Avaya IX™ Messaging.

B.All processors are to be Intel® 2.0 GHz or better: A minimum processor speed of 2.0 GHz is required to meet the demands of Avaya IX™ Messaging, ensuring efficient processing of tasks.

E.All hard drives must be high performance, server grade drives: High-performance, server-grade drives are necessary to handle the intensive read/write operations and provide the reliability needed for Avaya IX™ Messaging’s data storage requirements.

References: These recommendations are based on Avaya’s official support documents and product specifications, which detail the hardware requirements for Avaya IX™ Messaging installations123.

Avaya IX™ Messaging 10.8 Single Server supports up to 4,500 users. This capacity is designed to meet the needs of various enterprise environments, providing a robust and scalable unified messaging solution that integrates seamlessly with existing telephony and email systems.

References: The verified answer is based on the information available in the Avaya Messaging Support documentation and resources.For the most accurate and detailed information, please refer to the official Avaya documentation and support resources1.

In Avaya IX™ Messaging, the default passwords are set to ensure initial access for configuration and setup. The default Voicemail password is typically a simple numeric sequence for ease of memory during initial setup, and the Application User password is a common default password. These defaults are meant to be changed by the system administrator to maintain security.

References: The default passwords for Voicemail and Application User in Avaya IX™ Messaging are documented in various training and support materials for the system12.

Avaya Messaging version 10.7 is the version from which you can send SNMP alarms to an SAL gateway. This functionality allows for the monitoring and management of system events and alarms through the Simple Network Management Protocol (SNMP), providing administrators with the ability to oversee and respond to system conditions effectively.

References: The capability of Avaya Messaging version 10.7 to send SNMP alarms to an SAL gateway is documented in Avaya’s support resources1.

In an Avaya Messaging High Availability (HA) solution, theMobilink Profilertool is used to monitor the database replication between the Consolidated Server (CS) and Voice Server Nodes (VSNs). It provides insights into the synchronization process, ensuring data consistency and reliability across the messaging system.

References: The Mobilink Profiler is a critical component for monitoring and maintaining database replication in Avaya Messaging HA deployments.

In Avaya IX™ Messaging High Availability, the system is designed to ensure that voice traffic logs, which are crucial for diagnosing and troubleshooting voice-related issues, are stored on the Voice Server. This allows for a dedicated and optimized environment for handling voice traffic and its associated data. On the other hand, message-related logs, which include data pertaining to messaging functions such as voicemail, email integration, and other unified messaging features, are stored on the Consolidated Server. This separation ensures that the logs are stored in the most relevant location for their purpose, facilitating easier management and access when needed for support and maintenance tasks.

References: The information is corroborated by the search results from the web, which align with the standard practices of Avaya IX™ Messaging High Availability configurations1.

Avaya Messaging includes a set of pre-designed Telephone User Interfaces (TUIs) that are intended to support legacy voicemail systems. These TUIs are designed to provide a familiar experience for users transitioning from these older systems to Avaya’s modern messaging solutions. The two legacy products supported by these TUIs are Octel Serenade and Octel Aria, which have been widely used in the past and have specific interface requirements that existing users may still be accustomed to.

References: The information about the pre-designed TUIs supporting legacy products is based on Avaya’s documentation, which outlines the compatibility and support for transitioning from legacy systems to Avaya Messaging1.

https://downloads.avaya.com/css/P8/documents/101052209

Avaya IX™ Messaging version 10.8 is capable of sending SNMP (Simple Network Management Protocol) alarms to an SAL (Secure Access Link) gateway. This functionality is important for system administrators to monitor and manage the health and performance of the messaging system, as SNMP alarms can alert them to potential issues that need attention.

References: The information is supported by a source that specifies Avaya IX™ Messaging version 10.7 as being able to send SNMP alarms to an SAL gateway1. However, it is important to note that product capabilities can evolve with new releases, and version 10.8, being a subsequent release, would include the functionalities of the previous versions along with additional enhancements.

In an Avaya IX™ Messaging High Availability system, the majority of configurations are typically performed on theConsolidated server. This server acts as the central point for managing settings and configurations that affect the entire messaging system. It is responsible for unifying voicemail with email solutions and handling unified messaging, making it the primary server for configuration tasks.

References: The role of the Consolidated server in Avaya IX™ Messaging High Availability systems is outlined in Avaya’s support documentation and product descriptions1.

In Avaya IX™ Messaging, theContent sync engineis the service that provides unified messaging synchronization to various email applications. It is designed to work with Google through the Gmail API, Office365 using the EWS link, and any IMAP4 compliant email application. This synchronization ensures that messages are consistent across different platforms and devices, providing a seamless user experience.References:

• Avaya Messaging (previously called Avaya IX™ Messaging and Officelinx) is a software application server that integrates into Enterprise Telephony environments and provides Unified Messaging/voicemail1.

Avaya Messaging is designed to be flexible and interoperable with various telephony systems. It supports integration with third-party PBXs as long as they use standard communication protocols such as SIP (Session Initiation Protocol), H.323, or ISDN (Integrated Services Digital Network) links. These protocols are widely adopted in the industry, allowing Avaya Messaging to work seamlessly with a diverse range of PBX systems, ensuring broad compatibility and integration options for businesses.

References: The information about Avaya Messaging’s capability to integrate with any PBX using standard protocols is supported by Avaya’s technical documentation and integration manuals123.

In Avaya IX™ Messaging High Availability, the system is designed to ensure that voice traffic logs, which are crucial for diagnosing and troubleshooting voice-related issues, are stored on the Voice Server. This allows for a dedicated and optimized environment for handling voice traffic and its associated data. On the other hand, message-related logs, which include data pertaining to messaging functions such as voicemail, email integration, and other unified messaging features, are stored on the Consolidated Server. This separation ensures that the logs are stored in the most relevant location for their purpose, facilitating easier management and access when needed for support and maintenance tasks.

References: The information is corroborated by the search results from the web, which align with the standard practices of Avaya IX™ Messaging High Availability configurations1.

BitDefender is the only anti-virus software that has been ‘validated’ with Avaya Messaging. While other anti-virus software may be used, BitDefender has undergone specific testing and validation by Avaya to ensure compatibility and effectiveness when used with Avaya Messaging systems.

References: The validation of BitDefender as the preferred anti-virus software for Avaya Messaging is mentioned in Avaya’s support resources1.