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6211 Avaya Aura Contact Center Multimedia Implementation Exam Questions and Answers

Questions 4

Which Avaya Aura® Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?

Options:

A.

Avaya Agent Desktop

B.

Contact Center Manager Server

C.

Contact Center Manager Administration

D.

Session Initiation Protocol

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Questions 5

A useris assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?

Options:

A.

The campaign stops functioning.

B.

The campaign will not be created.

C.

The campaign will not receive data.

D.

Thecampaign will receive calls but no agent is assigned.

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Questions 6

Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

Options:

A.

Contact Center Database Maintenance Utility

B.

Control Utility

C.

CCMM Data Management

D.

System Control and Monitor Utility

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Questions 7

You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?

Options:

A.

Database Maintenance utility

B.

RefClient

C.

High Availability

D.

Data export utility

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Questions 8

Which type of dialing is it when the outbound call is made automatically after presentation to the agent?

Options:

A.

Progressive dialing

B.

Predetermined dialing

C.

Predictive dialing

D.

Preview dialing

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Questions 9

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

Options:

A.

IM_

B.

EM_

C.

OB_

D.

VM_

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Exam Code: 6211
Exam Name: Avaya Aura Contact Center Multimedia Implementation Exam
Last Update: Nov 16, 2024
Questions: 60

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