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37820X Avaya Midsize Solution Design Exam Questions and Answers

Questions 4

Refer to the Scenario: H&H Ticket.

37820X Question 4

You are designing a solution for H&H Ticket. The customer has been using a hosted conferencing solution with a maximum of 100 moderators. They need to know answers to multiple questions to estimate costs or setup the host/moderator. In the system. You have told them that the Avaya model is simpler.

Which three facts do you need to know to help determine a cost estimate for a comparable premise-based solution? (Choose three.)

Options:

A.

No additional Information Is needed

B.

The number of conferences per month

C.

Whether they need web collaboration

D.

Whether they will need recording

E.

The number of participant-.

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Questions 5

Refer to the Scenario: IT-FAC.

37820X Question 5

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.

What can you tell the Account Manager about the CDR/SMDR information and output?

Options:

A.

IP Office tracks that information and It can be reviewed using the built-in reports.

B.

IP Office does not track that Information but It is available using a third-party call

accounting application.

C.

IP Office does not track that information but it is available with a call center application.

D.

IP Office tracks that information and It Is provided In a CSV format.

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Questions 6

Which two routed contact types are supported In Avaya Contact Center Select (ACCS)? (Choose two.)

Options:

A.

Predictive Outbound

B.

MMS Text Messages

C.

Web Chat

D.

Scanned Documents

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Questions 7

Refer to the Scenario: IT-FAC.

37820X Question 7

For this customer, you have decided to install High Availability (HA. for the Session Border Controller for Enterprise (SBCE) with 15 SIP trunks.

In addition to the hardware, which licensing is required for this solution?

Options:

A.

30 Standard licenses; since you need to duplicate the Standard licenses for HA

B.

15 Standard licenses; since HA Is included with the Standard license

C.

15 Standard licenses and 15 Standard HA licenses

D.

15 Standard licenses and 15 Advanced licenses; since HA requires Advanced licenses

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Questions 8

What is the Vantageā„¢ Voice Assistant?

Options:

A.

An optional licensed feature for any Vantage device

B.

A Vantage application from the Apple app store

C.

A Vantage application for the K155

D.

A Vantage application from the Google Play store

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Questions 9

Your customer wants to create wallboards.

In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?

Options:

A.

Realtime

B.

Voice Recording Library

C.

Custom reports

D.

Agent Dashboards

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Exam Code: 37820X
Exam Name: Avaya Midsize Solution Design Exam
Last Update: Nov 26, 2024
Questions: 65

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