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  5. Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

3313 Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Questions and Answers

Questions 4

When troubleshooting a stand-alone Avaya Aura® Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components.

Which tool can you use to capture packets and display a detailed view of the packet data?

Options:

A.

Wireshark

B.

Tcpdump

C.

Avaya Grep

D.

Pscan

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Questions 5

Which three statements regarding an Avaya Aura® Media serve (AAMS) high availability (HA) solution are true? (Choose three.)

Options:

A.

All SIP signaling and RTP streams will go to the Active server.

B.

The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.

C.

Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.

D.

All SIP signalingand RTP streams will go to the active and standby server.

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Questions 6

In a Voice and Multimedia Contact Server with an Avaya Aura® Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?

Options:

A.

When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.

B.

When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.

C.

Contact Center Manager Administration (CCMA) supplies license keys as required.

D.

WebLM is configured on the AAMS to provide the required license keys.

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Questions 7

If web Services Security is enabled, which three issues will you see unless the correct certificates have been imported to relevant machines? (Choose three.)

Options:

A.

Certificate warning messages when browsing CCMA

B.

TLS Link between AACC and AES IS disconnected

C.

Avaya Agent Desktop (AAD) does not launch successfully

D.

TLS Link between AACC and CM disconnected

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Questions 8

An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.

What is a possible cause of this problem?

Options:

A.

The agent’s web browser is not set for the correct character encoding.

B.

.NET 3.5 Service Pack 1 is not installed on the agent’s computer.

C.

Internet Explorer is not set as the default browser on the agent’s computer.

D.

The agent has not been granted “open E-mail Attachments” rights in Contract Center multimedia (CCMM).

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Questions 9

Which Windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?

Options:

A.

Windows Event Viewer\Performance\Logs

B.

Windows Event Viewer\Windows Logs\System

C.

Windows Event Viewer\Windows Logs\Security

D.

Windows Event Viewer\Windows Logs\Applications

E.

Windows Event Viewer\Applications and Services Logs

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Exam Code: 3313
Exam Name: Avaya Aura® Contact Center Maintenance and Troubleshooting Exam
Last Update: Nov 16, 2024
Questions: 63

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