1z0-1064-22 Oracle B2B Service 2022 Implementation Professional Questions and Answers

Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articlesare updated.

Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

There is a configuration failure in the publishing task. A user provisioned as “Knowledge Manager” must ensure that the “automatic refresh for articles” option is set to “Yes” from the “Manage Administrator Profile Values” task.

Users that want to see immediate updates to articlesmust have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.

Configure the self-registrations to restrict registration to only existing Contacts.

Configure your self-registrations so that they are automatically approved.

Enable the self-registration steps in the“Manage Digital Customer Service Registration Profile Options” task.

Disable the anonymous access option in your DCS application.

The hierarchical structure of the categories helps to improve the service request classification.

Categories determine the steps an agent must follow to close the service request.

Categories facilitate the assignment of an agent to the service request.

Categories improve the filtering ofKnowledge articles that might contain a potential solution to the problem.

Filter the selection of the product related to the service request, when filtering by a particular category.

URLs

Tables

Images

Variables

Text

Other SmartText entries

It is enabled by default.

It is available only toauthorized administrators.

It is searchable by date range, username, event type, event severity, and event duration.

It is exportable to Excel.

It allows users to save searches for later reuse.

OK

Create Service Request

Cancel

Save and Continue

Save and Close

Object triggers

Templates

Business objects

Languages

Object workflows

Pages

Themes

Multiple users cannot use your sandbox at the same time.

You can set a second sandbox as Activeat the same time in order to begin working on another new object.

Your changes won’t be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

Your changes are isolated and do not impact other users’ configuration environments or the production environment.